Service Manager

Brian Jessel BMW, Vancouver, BC

Full-Time – Annual Compensation: $85,000–$185,000 With Performance-Based Incentives

Lead Excellence. Inspire Performance. Drive Success.

Brian Jessel BMW, celebrating over 40 years of automotive excellence, is seeking an experienced, high-performing Service Manager to join our leadership team.

Recognized as one of Canada's premier BMW retailers and Western Canada's #1 BMW dealership for 30 consecutive years, we have built our reputation on exceptional customer experiences, outstanding people, and a commitment to excellence.

We are looking for a results-driven, hands-on leader who thrives in a fast-paced environment, inspires high-performing teams, builds lasting customer relationships, and has a proven ability to drive profitable service operations.

Your Opportunity

- Lead, mentor, and develop a high-performing team of Service Advisors, Technicians, Shop Foremen, and support staff.
- Maintain a visible, hands-on presence in daily operations, actively supporting the Service Drive/Drive Through during peak periods, assisting frontline staff, and addressing escalated customer concerns.
- Drive departmental profitability through effective management of labour sales, productivity, efficiency, and customer retention.
- Monitor and improve key performance indicators, including customer satisfaction, service sales, productivity, efficiency, and retention.
- Foster a culture of accountability, teamwork, continuous improvement, and exceptional customer care.
- Oversee daily service operations, maintain workflow efficiency, and ensure dealership and manufacturer standards are consistently achieved.
- Build and maintain strong customer relationships while delivering exceptional ownership experiences.
- Collaborate with Parts, Sales, Finance, Marketing, and senior leadership to support dealership objectives.
- Recruit, coach,



and retain top automotive talent while supporting employee development and career advancement.
- Champion operational excellence through process improvements, innovation, and best practices.
- Support dealership events, community initiatives, and business development opportunities.

What We’re Looking For

- Minimum 5 years of automotive service leadership experience, preferably within a luxury or premium dealership environment.
- Proven success leading large service teams and driving departmental profitability.
- Strong understanding of fixed operations, service performance metrics, and customer retention strategies.
- A hands-on leadership approach with a commitment to supporting frontline operations and leading by example.
- Exceptional leadership, communication, coaching, and interpersonal skills.
- Demonstrated ability to build engaged teams, develop future leaders, and foster a positive workplace culture.
- Strong organizational, problem-solving, and decision-making abilities.
- Experience with dealership management systems and manufacturer performance standards.
- A valid BC driver's license.

Why Brian Jessel BMW?

This is an opportunity to join one of Canada's most respected BMW dealerships, work alongside an experienced and supportive leadership team, and play an important role in shaping our continued success.

We offer competitive compensation with performance-based incentives, comprehensive health and dental benefits, opportunities for career development and career advancement, and a collaborative environment that values innovation, accountability, and achievement.

Ready to take the next step in your automotive leadership career?

We invite you to submit your résumé and cover letter and explore the opportunity to grow with Brian Jessel BMW.

Brian Jessel BMW is an equal chance employer. Thank you for your interest; we will contact only those selected for an interview.

📌 Service Manager - Brian Jessel BMW (Vancouver)
🏢 Brian Jessel BMW
📍 Vancouver