IBG (Innovative Beauty Group) is a global one-stop beauty shop. By partnering with our clients as an extension of their teams, we bring beauty visions to life. IBG consists of more than 300 colleagues spread over 13 locations worldwide. IBG North America specializes in turnkey solutions, private label and packaging in the beauty industry. Centdegrés is building a new kind of creative studio in North America — one that operates at the intersection of strategy, design, content, and product innovation. Account Manager is responsible for building trusted client relationships and leading the delivery of creative services that meet client objectives and drive profitable growth for Innovative Beauty Group. As the primary connection between clients and internal teams, this role translates business needs into clear creative briefs, guides projects from concept through execution, and ensures exceptional attention to detail at every stage. Combining an engaging, relationship-focused approach with strong business acumen, the Account Manager balances creative excellence, client satisfaction, and commercial performance. The scope of account ownership and strategic leadership will reflect the appointed level. Client Relationships & Account Leadership Own day-to-day client relationships, serving as a responsive, knowledgeable partner who understands each client’s business, priorities, brand, and expectations. Lead client meetings, presentations, and account reviews, clearly communicating recommendations, project progress, decisions, and next steps. Translate client feedback into constructive, actionable direction for internal teams while protecting the integrity of the creative brief. Anticipate client needs, resolve concerns promptly,



and identify opportunities to strengthen long-term partnerships and increase agency revenue. Creative Project Delivery & Quality Partner with Creative, Studio Traffic, Marketing, Sales, and other relevant teams to guide projects from initial brief through final delivery. Review client-facing materials for accuracy, completeness, brand alignment, and consistency with approved requirements before release. Manage feedback, revisions, and approvals, maintaining clear documentation and flagging scope changes or delivery risks early. Business Acumen & Account Growth Develop a strong understanding of account revenue, project costs, pricing, and profitability to support sound commercial decisions. Prepare and manage proposals, estimates, and scopes of work in partnership with the appropriate internal stakeholders. Monitor budgets and scope throughout delivery, documenting changes and securing appropriate approvals before additional work proceeds. Identify opportunities to grow existing accounts and introduce relevant IBG capabilities that address client needs and create sustainable value. Maintain accurate account records, project updates, and revenue forecasts to support planning and leadership visibility. Share client insights and market feedback to strengthen creative recommendations, service quality, and ways of working. Lead strategic account planning, senior client relationships,



and coaching of account team members, as applicable. University degree in Business, Marketing, Communications, Advertising, or a related field, or equivalent professional experience. 7+ years of relevant account management or client services experience within a creative services business, advertising agency, design agency, or comparable environment in addition to work experience in a corporate environment. Demonstrated success managing client relationships and delivering creative projects with multiple stakeholders and competing priorities. Proven commercial capability, including experience with proposals, project budgets, scope management, and account growth; Must bring experience leading strategic accounts and influencing senior stakeholders. Beauty, personal care, cosmetics, packaging or related consumer brand experience is a requirement. A track record of building strong partnerships, delivering high-quality work, and maintaining exceptional attention to detail. You will work with passionate and talented colleagues who inspire and support each other. A comprehensive health/dental and retirement savings plan with employer match To work in a hybrid workplace with the opportunity to work 2 days remotely An international working environment full of energy, beauty and growth Artificial Intelligence (AI) enabled tools may be used to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all final hiring decisions are made by authorized human personnel. If you require accommodation at any stage of the hiring process, please let us know by contacting us at hr-northamerica@group-ibg.

📌 Account Director (Canada)
🏢 Innovative Beauty Group
📍 Canada