Supervisor, Individualized Living

Role Overview

At E3 Community Services Inc, we believe that everyone deserves the opportunity to live a meaningful life, make informed choices, and participate fully in their community.

We are seeking a collaborative, resourceful and experienced Supervisor who is passionate about person-directed services and supporting employees to deliver safe, responsive and meaningful support/service.

Reporting to the Director, Supported Living, this role provides day-to-day operational oversight and employee supervision across Supported Independent Living (SIL), Specialized Living, and Employment Services.

The successful candidate will be a confident and approachable person who values creative problem solving, embraces individualized approaches, and understands the importance of balancing independence, individual rights, dignity of risk, and employee safety.

This position plays an important role in coaching employees, maintaining service quality, strengthening community partnerships, and supporting opportunities for people to achieve their personal and employment goals.

Role Status

This position is open due to a role restructure of an existing position

What You'll Be Doing

- Provide day-to-day supervision and operational oversight across Supported Independent Living (SIL), Specialized Living and Employment Services
- Supervise, coach, and support employees to deliver high-quality, person-directed services/support that promote independence, informed choice, and community inclusion
- Coordinate service delivery, monitor individual support plans, and respond to changing needs and operational priorities
- Identify and manage community-based risks while balancing individual rights, dignity of risk, and employee safety
- Monitor service quality, documentation, and compliance with organizational policies and regulatory requirements
- Build collaborative relationships with people supported, families, employers, and internal teams

Key Skills and Capabilities

The successful candidate will demonstrate:

- Supervision and Coaching: Ability to motivate, develop, and hold employees accountable while fostering a respectful and inclusive team setting
- Person-Directed Approach: Strong commitment to individual rights, independence, informed choice and meaningful community participation
- Creative Problem-Solving: Ability to think critically, navigate complex situations and develop practical, individualized solutions
- Risk Management and Decision-Making: Sound judgment when balancing dignity of risk, community safety, employee wellbeing, and operational requirements
- Communication and Collaboration: Strong interpersonal, conflict resolution, and relationship-building skills
- Organization and Accountability: Ability to manage competing priorities, maintain quality standards and support continuous improvement

Qualifications

The ideal candidate will possess:

- Post-secondary diploma or degree in Developmental Services,



Social Services, Human Services, or a related field; equivalent education and experience may be considered
- Minimum seven (7) years of relevant experience in developmental services, community-based supports, supported employment, or a related human services environment
- Previous supervisory experience, including employee coaching and performance management
- Working knowledge of Ontario developmental services quality requirements, occupational health and safety, accessibility, privacy, and human rights obligations.
- Strong computer skills, including Microsoft Office 365 application
- Valid Ontario Class G driver's licence and access to reliable transportation
- Experience in supported employment, employer engagement, or job development is an asset
- Specialized training in mental health, crisis intervention, addictions, or risk assessment is considered an asset

Why Join E3 Community Services?

At E3, we are committed to creating inclusive communities where people are empowered to live their best lives. We believe meaningful support starts with understanding the individual, recognizing their strengths, and creating opportunities for genuine participation, independence, and belonging.

We value employees who are compassionate, curious, resourceful, and committed to supporting people to make their own choices and pursue meaningful lives.

What We Offer

- Competitive compensation
- Health and dental benefits for eligible employees
- Employee and Family Assistance Program (EFAP)
- RRSP program with employer contributions for eligible employees
- Paid vacation and applicable leave entitlements
- Comprehensive orientation and ongoing training
- Opportunities for professional development and career growth
- A collaborative workplace committed to inclusion, respect, and continuous improvement

Our Commitment to Person-Directed Services

E3 Community Services is committed to person-directed services that promote dignity, choice, inclusion, independence, and belonging.

We recognize that every person has unique strengths, interests, aspirations, and contributions to make. Our role is not to determine what a meaningful life looks like for someone, but to listen, support informed choices, remove barriers and help create opportunities for people to pursue the lives they choose.

We recognize that independence involves opportunities to make decisions, take reasonable risks, learn from experiences, and develop confidence. Our responsibility is to support informed decision-making, identify and mitigate foreseeable risks,



and promote safety without unnecessarily limiting individual choice or autonomy.

We are looking for employees who share this philosophy and understand that supporting independence means working alongside individuals, respecting their decisions, encouraging self-advocacy, and recognizing each person's right to make informed choices.

Working Conditions and Expectations

Work Location: E3 Community Services Supported Independent Living locations, individuals' homes, and community settings throughout the areas we serve.

Schedule: Various schedules and rotations based on operational support needs

Travel Requirements: Regular travel required (mileage reimbursement provided)

Additional working conditions include:

- Regular travel between E3 locations, private homes, employment sites and other community settings
- Flexibility to work outside regular business hours to meet operational needs, including participation in the on-call rotation
- Responding to incidents, emergencies and complex situations involving community-based risks
- Working in diverse environments with varying levels of support needs and potential safety considerations
- Maintaining confidentiality, professional boundaries, and compliance with organizational health and safety requirements

Compensation

The expected annual compensation range for this role is $61,859.20 to $65,499.20. Placement within the range will be based on demonstrated skills, relevant experience, qualifications, and internal equity considerations.

Use of AI in Hiring

AI-enabled tools may be used to support administrative aspects of the recruitment process, such as interview scheduling and application management. All hiring decisions are made by human reviewers.

Accessibility and Fair Hiring Statement

E3 Community Services Inc. is committed to fair, equitable, and accessible hiring practices. We welcome applicants with diverse backgrounds, experiences, and abilities.

Accommodations are available throughout the recruitment process upon request.

Record Retention Notice

In accordance with Ontario legislation, job postings and associated application materials are retained for a minimum of three (3) years.

Job Types: Full-time, Permanent

Pay: $61,859.20-$65,499.20 per year

Benefits:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Mileage reimbursement
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Ability to commute/relocate:

- Collingwood, ON: reliably commute or plan to relocate before starting work (required)

Experience:

- Supervising: 5 years (required)
- Working with persons with developmental disabilities: 7 years (preferred)

Licence/Certification:

- G Drivers Licence (required)
- Non-Violent Crisis Intervention (required)
- Emergency First Aid with CPR and AED (required)

Location:

- Collingwood, ON (preferred)

Work Location: In person

📌 Supervisor, Individualized Living (Collingwood)
🏢 E3 Community Services
📍 Collingwood