Lead business transformation in a hybrid Whitby role, using process improvement and data analysis to modernize customer services at the Region of Durham.
As Specialist, Business Services, you will support Service Durham’s Service Strategy and Transformation team. The work connects customer experience, digital platforms, workflow redesign, and operational performance. You will translate customer and service insights into practical requirements, recommendations, and implementation plans.

Key Responsibilities

Lead service reviews, process improvement, and business transformation initiativesAnalyze operational, customer, financial, workforce, and digital-channel dataDevelop process maps, journey maps, blueprints, and workflow documentationTranslate findings into requirements, user stories,



and acceptance criteriaDevelop dashboards, performance measures, reports, and transformation frameworksRequirements:
Post-secondary degree or equivalent education and experienceSeveral years of relevant business analysis or transformation experienceCBAP, PMP, Lean Six Sigma, or CCXP certificationExperience with dashboards, KPIs, Power BI, Excel, or reporting toolsStrong analytical, facilitation, communication, and report-writing skillsBring process optimization, business analysis, and customer experience expertise to Service Durham’s modernization initiatives in Whitby.
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📌 Business Transformation Specialist Whitby (Canada)
🏢 Durham Region (The Regional Municipality of Durham)
📍 Canada