Onsite Toronto, Ontario Full time R_1517665 **Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Technology Solutions **Pay Details:** $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** The IT Operations Analyst IV role responsible for supporting day-to-day technology operations, asset management, reporting, process governance, and administrative activities within a fast-paced warehouse environment. Working as part of a team of approximately 14 employees, the successful candidate will combine advanced technical knowledge with strong analytical, organizational, and documentation skills to improve operational visibility, data accuracy, service delivery, and process consistency. **Key Responsibilities** + Support daily IT operations and administrative activities in a high-volume warehouse environment, ensuring priorities, Service Now requests, and operational deliverables are completed accurately and on time. + Utilize Service Now to create reports/ process ticket management + Manage hardware asset lifecycle activities, including receiving, inventory control, asset tracking, deployment, transfers, audits, reconciliation, recovery, and disposal. + Develop, maintain, and enhance Power BI dashboards and reports that present operational performance, inventory status, service metrics, trends, exceptions, and key performance indicators. + Use SCCM to support device inventory, collections, software deployment, compliance monitoring, reporting, and troubleshooting. + Administer and monitor Absolute Agent capabilities to support endpoint visibility, device tracking, compliance, and asset recovery requirements. + Create, update, and govern process documentation, standard operating procedures, work instructions, knowledge articles, and operational reference materials. + Maintain organized and current content in Confluence, including team procedures, process maps, support documentation, and knowledge repositories. + Analyze operational data, identify gaps or recurring issues, and recommend practical improvements that increase efficiency, accuracy, and control. + Coordinate work across internal teams, warehouse personnel, vendors, and other stakeholders to resolve issues and meet service-level expectations. + Support periodic physical inventory counts, audits, quality reviews, and reconciliation activities, investigating discrepancies through to resolution. + Prepare status reports, meeting materials, action logs, trackers, and other administrative documentation for operational and leadership review. + Assist with projects, process changes, technology rollouts, and continuous improvement initiatives, including schedule, risk, issue, and action tracking. + Promote adherence to security, safety, data-handling, and asset-management policies and procedures. + Provide guidance and knowledge sharing to team members and act as a senior operational resource when complex issues arise. **Required Qualifications** + Five or more years of progressive experience in Service Now, hardware asset management, endpoint support, technology logistics, or a related discipline. + Advanced hands-on experience with Service Now, Power BI, including data modelling, dashboard development, visualization, data validation, and report maintenance. + Strong experience with IT Asset Management (ITAM) practices and controls across the hardware lifecycle. + Service Now IT service management (ITSM)/ IT Infrastructure Library (ITIL) Certification + Proven experience using Microsoft SCCM for endpoint management,



inventory, reporting, software distribution, or compliance activities. + Practical experience with Absolute Agent or a comparable endpoint visibility and recovery platform. + Strong proficiency with Confluence and the development of clear process documents, standard operating procedures, work instructions, and knowledge articles. + Excellent analytical and problem-solving skills, with close attention to data quality and operational detail. + Strong written and verbal communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. + Demonstrated ability to prioritize multiple assignments, meet deadlines, and adapt quickly in a fast-paced environment. + Solid proficiency with Microsoft Office applications, particularly Excel, Outlook, Word, PowerPoint, and Teams. **Preferred Qualifications** + Post-secondary education in Information Technology, computer science, business operations, supply chain, or a related field, or an equivalent combination of education and experience. + Project management experience or formal project management training is considered an asset. + Experience supporting IT operations in a warehouse, logistics, distribution, or other high-volume environment. + Experience partnering with vendors and cross-functional technology or business teams. + Technical Certificate A+ Experienced troubleshooting/ Imaging/ repairing/ warranty validation **Work Environment** + This role operates in a fast-paced warehouse setting and requires regular collaboration with a team of approximately 14 employees. The position balances desk-based reporting, documentation, coordination, and administrative work with operational support on the warehouse floor. The successful candidate must be comfortable managing changing priorities, responding to time-sensitive requirements, and following applicable workplace safety and security procedures. **Core Competencies** + Operational ownership and accountability + Data analysis and reporting + Asset lifecycle discipline + Process documentation and continuous improvement + Planning, organization, and administrative accuracy + Stakeholder collaboration and customer service + Adaptability and sound judgment under pressure + Clear communication and knowledge sharing **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive perks plan,



we're committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role. **Interview Process** We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet US Labor & Employment Posters (https://tdbank.site.findly.com/wp-content/uploads/sites/3875/2026/07/USApplicantRights_revised_7-13-2026.pdf) | California Privacy (https://www.td.com/us/en/personal-banking/privacy/california/) | Accessibility (https://www.td.com/us/en/personal-banking/universal-footer/accessibility/) | FAQ (https://cdn-static.findly.com/wp-content/uploads/sites/3345/2024/08/02032545/FAQ_EN.pdf) **Our Values** At TD we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture. **Our Commitment to Diversity, Equity, and Inclusion** At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve. **Helping to Make an Impact in Communities - TD Ready Commitment** TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada (https://www.td.com/ca/en/about-td/ready-commitment) | US (https://www.td.com/us/en/about-us/communities/ready-commitment) | Europe & Asia Pacific (https://www.td.com/ca/en/about-td/ready-commitment) Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

📌 IT Operations Analyst IV (Toronto)
🏢 TD Bank
📍 Toronto