Job Description: The Programs Service Representative is responsible for initial pre-inspection and follow-up to ensure correct measurements and customer satisfaction with all on-site work. This role is a key player in helping our sales team estimate our production team to be prepared for Program related jobs.

Key Responsibilities:

Visit jobsites to complete measurements, troubleshooting (callbacks) and customer service as required.

Assisting in ensuring that the work environment is safe, secure and healthy.

Accurately measure and record information in CPQ (a salesforce application)

Ensure outstanding customer service at all levels

Report suggestions/proactive solutions to Production Supervisor

Key Competencies:

Excellent communication skills.

Attention to detail

Reliable, with high integrity and strong work ethic.

Ability to work as part of a team.

Professional, positive attitude.

Proactive organizational skills

Work efficiently within specified timelines

Key Relationships:

Reports to: Production Supervisor

Key Relationships: Branch Operations Manager

Branch Administrators

Production Installers

Territory Sales Reps/Account Managers

📌 Sales & Estimation - Programs Service Representative Ottawa
🏢 Great Northern Insulation
📍 Ottawa