Drive SaaS growth and customer health at Trulioo from Vancouver, using technical aptitude and AI across a hybrid, three-day office model.
As Senior Customer Success Manager, you will align customer needs, product capabilities, and use cases for high-profile B2B customers. Apply five-plus years of software customer success experience, complex SaaS selling, data analysis, and revenue forecasting. The role supports customers across payments, marketplaces, online trading, banking, and wealth management.

Key Responsibilities

Drive net revenue retention through upsell and cross-sell opportunitiesLead renewals, amendments,



and add-ons through commercial closureBuild strategic relationships with North American enterprise customersAnalyze metrics and shape the product roadmap collaborativelyUse AI to prepare verified reviews and renewal materialsRequirements:
Post-secondary degree or equivalent education and experienceFive-plus years in B2B software customer successComplex SaaS sales experience in security or complianceExperience managing multi-million-dollar customers and mitigating churnCRM, Excel, BI, and responsible AI workflow experienceBring customer outcomes, revenue growth, technical communication, and verified AI workflows to Trulioo’s enterprise success team.
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📌 Senior Saas Customer Success Manager (Canada)
🏢 Trulioo
📍 Canada