Policy and Process Improvements Lead
- (238085) Gorge Road Hospital (GRH)
- Victoria, BC V9A 1L2 CA (Primary) Multi-Site No 0800-1600 Temp FT $46.55
- $66.91 1.0 75 Dec. 1 2026 Pending Return of Incumbent No

Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Reporting to the Director, or designate, the Policy, and Process Improvements Lead (PPI), works collaboratively to provide leadership in the implementation and evaluation of an organizational framework for policy development and process improvements relating to the policies and process of the People and Financial Operations & Reporting portfolios. The PPI provides analysis for the creation and management of key organizational policies and procedures that support human resources and the patient and staff safety and care and advises and leads the document development processes. The PPI plays an integral role in engaging internal and external partners regarding corporate social responsibility, legislative compliance, best practices, and public transparency related to policy and process development. The PPI provides leadership and ensures a consistent policy process is applied across the health authority. The PPI works with staff, physicians, patient partners, and all collaborating departments to ensure cohesiveness in the policies and processes to ensure capacity-building strategies are in place to enhance skills, abilities, resources,



and commitment to develop and implement a strong foundation for policy and process development. The PPI works with leaders at all levels and inspires others to achieve goals and deliverables through facilitation, and effective communication.

QUALIFICATIONS:
Education, Training And Experience A Baccalaureate degree in Human Resources, Commerce, Business Administration, or related discipline, seven (7) to ten (10) years of direct related experience including project administration/management, preferably in a multi-union health care or public sector environment, or an equivalent combination of education, training, and experience. Skills And Abilities
- Demonstrated strong knowledge, skills, and experience in public policy development, applied strategic research methodologies, and affecting social change and organizational change.
- Demonstrated applied knowledge of social, economic, political and health trends and statistics.
- Considerable experience in leading and coordinating working groups and steering and advisory committees, which may include senior internal and external partners, senior personnel from other departments, dedicated project staff and consultants, in the development, implementation and monitoring of strategic initiatives.
- Demonstrated an ability to conduct rapid policy reviews, memos,



and other internal communication materials.
- Demonstrated an ability to lead strategic efforts, manage conflict, and to exercise a high degree of judgement and independence toward delivery of outcomes.
- Demonstrated comprehensive knowledge, skills and experience in project management principles and methodologies, including the ability to set and adapt to changing priorities in a complex, fast paced work environment, and ability to coach other team members on these skills.
- Has the ability to utilize initiative, vision, independent thinking, and creative problem-solving abilities to implement project plans and realize the project completion.
- Provides feedback and detailed analysis on project processes, and makes recommendations as required.
- Excellent interpersonal skills, with the capability of providing leadership to a diverse project team and interact comfortably with senior personnel in the organization.
- Demonstrated ability to lead effectively in a highly dynamic setting subject to continuous change.
- Ability to work effectively under pressure and with changing priorities and deadlines, balance work priorities, and resolve problems to achieve deliverables and outcomes in a timely manner.
- Physical ability to perform the duties of the position. The salary range for this position is $90,770 (min) to $113,462 (midpoint) to $130,481 (max) per annum (based on 1 FTE). Salary placement is between min and midpoint, based on experience, qualifications, and internal equity.
This position is a hybrid working arrangement. The successful candidate can work from anywhere on the island.

📌 Policy and Process Improvements Lead (Victoria)
🏢 Island Health
📍 Victoria