Job Description

Location: Onsite - Toronto, ON

About the role

At WCG, we believe in the power of work to transform lives. As the Youth Service Manager, you will lead the operations, quality, and performance of the Supporting Youth to Work team, providing leadership, coaching, and oversight to a team of Youth Coaches delivering digital engagement, resource navigation, outreach, and employment-related support to youth. You will ensure services are delivered consistently, effectively, and across extended operating hours to meet the needs of young people when they need support most.

You will be responsible for maintaining a high-quality, youth-friendly service experience across all channels, while ensuring program integrity, service standards, and strong partnerships with Employment Ontario providers and community organizations. As the first point of escalation for complex situations, you will support staff through coaching, quality reviews, performance monitoring, and continuous improvement initiatives. Operating within WCG's policies and delegation of authority, you will also serve as a key spokesperson and champion for youth services.

What you'll do

- Lead, coach, support, and develop a team of Youth Coaches.




- Conduct regular coaching sessions, team meetings, quality reviews, and performance discussions.
- Support recruitment, onboarding, training, and ongoing development of staff.
- Foster a positive, inclusive, cooperative, and youth-centered team culture.
- Provide guidance on service delivery, program expectations, and professional development.
- Oversee daily service operations and ensure appropriate coverage across digital support channels.
- Manage team schedules and workload distribution to meet service demands and evening coverage requirements.
- Monitor service standards, response times, quality indicators, and team productivity.
- Act as the primary escalation resource for staff regarding complex, urgent, or high-risk situations.
- Represent WCG at community events and public engagement
- Maintain strong working relationships with Employment Ontario service providers and community partners.
- Coordinate referral processes, warm handoffs, and service escalation pathways.
- Create and maintain feedback loops between the Youth Team and the Service Provider Network.

📌 Youth Service Manager (Toronto)
🏢 Wcg International Consultants
📍 Toronto