Support customer success remotely in Canada through technical troubleshooting, relationship management, and operational insight for enterprise accounts. This Technical Account Manager role centers on lasting customer partnerships and practical technology outcomes. You will understand operational environments, align implementations with business requirements, and coordinate internal and external stakeholders. The work includes technical problem-solving, expectation management, account documentation, and continuous improvement.

Key Responsibilities
- Understand customer operations and technology implementations
- Establish credibility as a trusted technical advisor
- Investigate significant incidents and support timely resolution
- Identify adoption and implementation improvement opportunities




- Maintain accurate account plans, interactions, and follow-up actions

Requirements:
- Seven or more years in customer-facing technical work
- Customer relationship management and stakeholder coordination experience
- Ability to explain complex topics to technical audiences
- Proactive ownership, attention to detail, and accountability
- Organizational skills for managing multiple customer priorities Bring technical advisory, customer success, and operational understanding to improve implementations and strengthen enterprise customer relationships.

📌 Technical Customer Success Manager (Canada)
🏢 Jobgether
📍 Canada