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LocationThis position is fully remote based in CanadaAbout the Job You're ConsideringWe are seeking a highly skilled AWS Connect Engineer with strong hands-on experience in designing, implementing, integrating, and supporting enterprise-scale cloud contact center solutions using Amazon Connect. The ideal candidate will have expertise in IVR design, omnichannel integrations, automation, cloud-native development, and production support in a fast-paced environment. This role requires close collaboration with business stakeholders, architects, and development teams to deliver scalable, secure, and highly available customer engagement solutions.
Your RoleDesign, develop, and configure Amazon Connect solutions, including contact flows, IVR, queues, routing profiles, callbacks, hours of operation, and intelligent call-routing strategies.
Develop and maintain integrations using AWS Lambda, Amazon Lex, REST/SOAP APIs, DynamoDB, and other AWS services.
Integrate Amazon Connect with Salesforce Service Cloud Voice, CRM platforms, and omnichannel customer service solutions.
Build and support conversational AI and chatbot capabilities using Amazon Lex.
Configure monitoring, alerting, and operational dashboards using Amazon CloudWatch, SNS, and AWS monitoring services.
Implement Infrastructure as Code (IaC)



and deployment automation using AWS CloudFormation and CI/CD pipelines.
Troubleshoot and resolve production issues, perform root cause analysis, and provide ongoing support for contact-center operations.
Collaborate with business and technical teams to gather requirements and translate them into scalable AWS Connect solutions.
Ensure security, reliability, performance, and compliance of cloud contact-center environments.
Your Skills and Experience7+ years of experience in cloud-based contact center technologies with strong hands-on expertise in Amazon Connect.
Proven experience designing and implementing IVR, Contact Flows, Call Routing, Queues, Routing Profiles, and Callbacks.
Strong experience with AWS Lambda, Amazon Lex, and serverless application development.
Experience integrating enterprise applications through REST and SOAP APIs.
Hands-on experience with Salesforce integration, including Service Cloud Voice.
Strong knowledge of CloudWatch, SNS, CloudFormation, and AWS operational best practices.
Experience with Python and/or JavaScript development.
Familiarity with Git, Jenkins, CI/CD pipelines, source control, and deployment automation.
Experience supporting production environments, troubleshooting complex issues, and performing root cause analysis.
Strong understanding of AWS cloud architecture, security, scalability, and reliability principles.
Excellent communication and stakeholder management skills.




Good to HaveAWS Certifications (Associate or Professional level).
Experience with AWS Landing Zone, Azure AD/SSO, and identity federation.
Hands-on experience with DynamoDB, S3, Kinesis, and other AWS services.
Experience integrating with ServiceNow, Jira, and ITSM platforms.
Knowledge of contact-center analytics, reporting, and workforce optimization solutions.
Exposure to AI-powered customer service solutions and generative AI integrations within contact-center platforms.
The base compensation range for this role in the posted location is: CAD 89,951 to CAD 156,310Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable perks package to all regular, full-time employees. In t

📌 AWS Connect Engineer (Toronto)
🏢 Capgemini
📍 Toronto