Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments. Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production-ready solutions. The work includes Amazon Connect, Amazon Lex, Salesforce Service Cloud Voice, REST and SOAP APIs, and serverless applications.

Key Responsibilities
- Configure Amazon Connect contact flows, queues, routing profiles, and callbacks
- Develop integrations using Lambda, Lex, DynamoDB, and APIs
- Integrate Salesforce Service Cloud Voice and CRM platforms




- Implement CloudFormation, CI/CD pipelines, monitoring, and alerting
- Troubleshoot production issues and perform root cause analysis

Requirements:
- Seven-plus years in cloud-based contact center technologies
- Hands-on expertise with Amazon Connect and IVR design
- Experience with Python or JavaScript development
- Knowledge of CloudWatch, SNS, CloudFormation, and AWS security
- Robust communication and stakeholder management skills Apply Amazon Connect, serverless, Salesforce, and cloud operations expertise to enterprise contact center delivery at Capgemini Engineering.

📌 Amazon Connect Cloud Engineer (Toronto)
🏢 Capgemini
📍 Toronto