Salary: Class 08 $124,719.47 - $149,663.48 per year + benefits/pension

Union: Non-Union

Location: Kingston General Hospital site

PRIMARY FUNCTION

Behind every patient interaction at Kingston Health Sciences Centre (KHSC) is technology that must work, every minute of every day. As Manager, IT Infrastructure, you will lead the Systems and Network Administration teams, a group of approximately 10 IT professionals, and oversee the core infrastructure that supports all front-line clinical services, departmental operations, corporate functions, KHSC-managed regional infrastructure and business systems. Reporting to the Director of Technology Services, you will be a trusted advisor on infrastructure matters and will develop and implement strategies that advance the hospital’s mission, vision, values and strategic objectives.

In this role, you will recruit and coach a high-performing team, prioritize project and operational workloads, identify problems and deliver strategic solutions, manage operational and capital budgets, and safeguard the privacy, security and integrity of the organization’s data.

You will also help deliver KHSC’s strategy, and you will demonstrate awareness of, and actively promote and support, patient- and family-centred engagement and care.

WHAT YOU WILL DO (RESPONSIBILITIES AND DUTIES INCLUDE):

Keep Operations Solid:

- Help shape and monitor the IT Capital Plan
- Develop the Operating Budget and annual work plan
- Design the right team structure, with the right staffing and competency mix
- Keep systems and technology infrastructure reliable and secure
- Oversee incident management for information technology infrastructure




- Define and track system performance measures
- Negotiate and manage vendor, outsourced and consultant contracts and service level agreements

Deliver Programs and Projects:

- Review programs and projects and provide input on scopes, approaches, solution designs, work plans and budgets
- Create and manage the annual operational and capital budgets
- Ensure technology purchases align with IT architecture standards and broader public sector guidelines
- Anticipate and mitigate risk
- Keep leaders and stakeholders informed of progress

Shape Strategy and Planning:

- Partner with departments, organizational partners and regional partners to align technical plans with corporate and regional strategies
- Shape and monitor the systems and technology elements of the corporate strategy, Annual Corporate Plan and operating plan initiatives
- Prioritize demands, secure resources (capital, staffing and operating) and keep the focus on what matters most
- Stay ahead of technology, industry trends and best practices, as well as provincial and regional healthcare strategies and initiatives

Build Relationships:

- Build lasting relationships with peers, KHSC leaders, Project Managers, IM team members, industry vendors and consultants, and system-level partners

Lead and Develop Your Team:

- Provide leadership,



guidance and coaching to staff and other IM team members on educational and career opportunities
- Set annual performance agreements with supervisors
- Recruit, coach and mentor team members
- Manage staffing, supervision, scheduling, development, evaluation and disciplinary actions in accordance with hospital HR policies and applicable collective agreements

NOTE - The above duties are representative but are not to be construed as all-inclusive.

BASIC QUALIFICATIONS:

- College or university degree or diploma in a relevant field (IT, Computer Science or related discipline)
- 5-7 years of progressive experience leading and supporting IT infrastructure and network operations within a complex healthcare environment, including responsibility for enterprise systems, networks, and data centre and/or cloud infrastructure that support 24/7 clinical and business operations
- Technical certification in one or more related fields is an asset: Cisco, Microsoft, cloud-based infrastructure (AWS/Azure), security
- Leadership of enterprise IT infrastructure and network operations in a mission-critical environment
- Strong knowledge of network, server, storage, virtualization, and cloud infrastructure (on-prem and hybrid)
- Experience supporting clinical and business systems requiring high availability, resiliency, and disaster recovery
- Infrastructure incident, problem, and change management in a 24/7 operational setting
- Cybersecurity, privacy, and data integrity principles within a healthcare context
- Vendor, contract, and service level agreement (SLA) management
- Operational and capital b

📌 Manager - IT Infrastructure (Kingston)
🏢 Kingston General Hospital
📍 Kingston