Guide retirement service delivery and team development for Manulife’s Canada business from a hybrid workplace in Waterloo, Ontario. This Manager leads teams serving retirement clients, advisors, small businesses, market sources, and internal partners. You will oversee relationship management, onboarding support, service operations, and sales support while reinforcing quality, productivity, and turnaround objectives. The position also supports retention, growth, and employee development.

Key Responsibilities
- Coach teams supporting retirement clients and market sources nationwide
- Guide small business advisor engagement and solution adoption
- Oversee shared mailboxes, workflows, reporting, and client deliverables
- Recruit, onboard, develop,



and support team members’ career growth
- Use metrics and feedback to optimize resources and processes

Requirements:
- Five to seven years in client service or related fields
- Experience managing multiple priorities in a fast-paced workplace
- Strong analytical, organizational, communication, and coaching abilities
- Experience with operational support team leadership
- Bachelor’s degree or industry designation preferred Apply retirement services leadership, service operations, and team development skills across Manulife’s national Canada Retirement business.

📌 Retirement Services Team Manager (Waterloo)
🏢 Manulife
📍 Waterloo