Job Description
GreyOwl is seeking a Vice President, Operations or COO for its Canadian operations to take overall leadership of the company’s day-to-day operations and help lead its next stage of growth. Grey Owl is a wholly owned subsidiary of Onni Group that evolved from Onni’s internal technology department into a full-service technology provider. Today, Grey Owl supports Onni Group and all of its subsidiaries across a large and diverse portfolio of residential, commercial, hospitality, construction, and mixed-use environments throughout North America, while also serving external commercial clients. Learn more at https://greyowl.ai. This is not simply an operational-maintenance position. The VP, Operations will assess how GreyOwl operates today, identify opportunities to improve structure and efficiency, build scalable processes and accountability, strengthen service delivery, and create the operational foundation required for continued growth across North America. The successful candidate will bring a combination of operational leadership, business acumen, technology orientation and execution discipline. They will be equally comfortable developing strategy with senior leadership, reviewing performance and financial metrics, improving processes, leading managers and teams, solving client-service issues, and getting directly involved when an operational challenge needs to be resolved. The mandate is clear: help GreyOwl operate better, scale intelligently and grow without losing the responsiveness, innovation and ownership mentality that built the company. What You Will Do Lead the Operation Provide overall leadership and direction for GreyOwl’s operational functions, ensuring teams, resources and processes are aligned with company priorities.



Oversee day-to-day service delivery and operational performance across the business. Establish clear operating structures, responsibilities, decision‑making authority and accountability across teams. Build a disciplined operating rhythm around priorities, KPIs, service levels, reporting, meetings and follow‑through. Ensure operational issues are identified early, properly owned and driven through to resolution. Create consistency and scalability while maintaining the responsiveness and flexibility that clients expect from GreyOwl. Build a More Efficient and Scalable Organization Assess existing workflows, systems, organizational structure and operating practices to identify opportunities for improvement. Design and implement processes that improve productivity, service quality, communication and accountability. Identify operational bottlenecks, duplication, unnecessary complexity and areas where resources can be deployed more effectively. Develop scalable systems and processes capable of supporting continued geographic, client and service‑line growth. Establish meaningful operational metrics and dashboards that provide leadership with visibility into performance. Continuously evaluate whether GreyOwl has the right people, processes, technology and organizational structure to support its growth. Drive Technology and Innovation Champion the use of technology, automation and AI to improve how GreyOwl operates internally and serves its clients.



Identify opportunities to automate repetitive work, improve workflows and provide teams with better operational information. Work closely with technical leadership to ensure GreyOwl continues evolving its managed‑services capabilities and technology platform. Encourage experimentation and practical innovation while ensuring new technology produces measurable business and client value. Help translate emerging technologies into scalable services and operational advantages. Strengthen Service Delivery Maintain a relentless focus on client experience, responsiveness and accountability. Ensure Help Desk, managed services, field support and other operational functions deliver consistent service standards. Develop processes for escalation, problem resolution and communication when service issues occur. Ensure teams take ownership of client problems rather than allowing issues to move between departments without resolution. Work with leadership to continually improve service offerings based on client needs, operational data and changes in technology. Help Grow the Business Partner with ownership and senior leadership to develop and execute GreyOwl’s growth strategy. Translate growth objectives into operational plans, staffing requirements, systems and execution priorities. Help evaluate new markets, services, partnerships and business opportunities from an operational and commercial perspective. Ensure current clients and portfolios can be onboarded effectively without compromising service quality. Support major client relationships, proposals and strategic business‑development opportunities where senior operational leadership is required. Help build the infrastructure necessary to expand GreyOwl’s footprin

📌 Vice President of Operations (Vancouver)
🏢 Grey Owl AI
📍 Vancouver