Support Maola’s quality efforts by investigating product concerns, tracking complaint metrics, and coordinating corrective actions in an on-site, full-time position. Make findings useful. The Consumer Response Analyst connects consumer contacts with quality and operational improvement. This position gathers information, monitors complaint trends, reports key performance indicators, and collaborates with Quality Assurance, Manufacturing, Marketing, and Customer Service. Work includes compliance with company policies and applicable regulatory requirements.

Key Responsibilities
- Investigate consumer concerns and gather relevant information
- Collaborate on corrective actions across internal departments
- Track complaint volume, satisfaction scores, and response times




- Ensure consumer records and data remain accurate
- Recommend process improvements from consumer feedback

Requirements:
- Two years’ experience in quality, research, or data analysis
- Robust attention to detail and data accuracy
- Ability to identify trends and present recommendations
- Experience in food, beverage, dairy, CPG, manufacturing, or retail preferred
- Bachelor’s degree in a related field preferred Apply quality-focused analysis, cross-functional collaboration, and consumer insights to strengthen Maola’s response and improvement processes.

📌 Quality Consumer Response Analyst (Kelowna)
🏢 Maryland & Virginia Milk Producers Cooperative
📍 Kelowna