Account Director (PR)Company DescriptionCitizen is a global integrated PR agency that gives ambitious brands the curiosity, confidence and courage to stay ahead of trends, make bold moves & maximize measurable success. We wake up each morning inspired to make every conversation count, partnering with clients to grow their brands and positively impact culture. We know our name comes with a responsibility - to our fellow Citizens inside our walls and around the globe.

We live by the values of the Modern Citizen: one who is courageous, builds up rather than breaks down, and puts their efforts towards conversations that count. Conversations that inform, educate, or make life easier for our fellow citizens. About the RoleAs an Account Director you are an important member of the senior team.

You write, present concepts, and develop strategies to best suit your client needs and market trends. As a client leader, you’re responsive and flexible and willing to step in and support your teams whenever needed. We are entrepreneurial and brave so are looking for individuals that want to develop innovative work that gets noticed, meaning you can establish trust with your clients so they are comfortable taking a risk with us!

Actively participate in strategy and/or creative process/review alongside account lead, offering input and feedback Collaborate with strategy and/or creative to build plan presentations with direction from account lead Coach team on client management Manage client satisfaction and loyalty Manage client expectations Consistently manage multiple teams and budgets Participate in current business development by increasing business with existing clients, networking and identifying prospects, and contributing to RFPs and pitches Assist junior team members prepare for new business presentations Contribute to annual business planning (accountable to portfolio plan)



multiple teams and budgets Interact with and gain the trust of senior clients Serve as quality control and ensure only the highest quality work is delivered to clients Be responsible for budgets and proactive to ensure account profitability 7+ years of PR experience, agency experience preferred Previous management experience where you were responsible for independently managing a client and a team Perform regular management and coaching of staff Superior client relationship management skills A strong businessacumen and comfortable dealing with analytics and financial control Exceptional organizational skills with proven ability to manage multiple projects at one time, be flexible, respond and adapt to changing client demands. Demonstrated results in public relations work, client service and account leadership. Stellar writing and editing skills required.

Passion for both traditional and digital communications. Citizen is guided by four core values that define how we work together and show up for our clients: Champion Equity - Fairness First, Always – Hybrid work models and flexible hours Generous Vacation starting at 3 weeks + 1 extra week over the holidays Agency summer days (exact policy differs per campus and agency) Modern, open co-working spaces with coffee & snack bars, located in a great city neighborhood, close to shops and restaurants and easy access to public transport Dogs allowed, dedicated Play Room to support families and Private wellness room (in select offices) Team social events - holiday parties, seasonal gatherings,



weekly happy hours, inspiring speakers and more! In-house learning & development sessions and annual career and growth conversations’ Access to internal network of opportunities across all agencies Internal EDI group(s), programs & initiatives across Plus Company and opportunities to be involved in employee resource group(s) Check out our EDI report here to learn more about our work and commitment towards equity.

Flexible benefits to support your individual lifestyle and life stage – with access to a personal wellness spending account you can use for a wide range of wellness expenses, including gym membership fees, pet care, education expenses, and much more! Comprehensive mental health support including access to a virtual mental health therapy clinic providing you with personalized therapist guided iCBT programs and live therapy, access to health clinicians 24/7, and a holistic array of other health and wellness resources to support you and your family. Dedicated play rooms for days you need to bring the kids and health and wellness rooms when you need a place to get grounded.

A responsible sick & personal absence days policy designed so you don't have to worry the moment a personal obligation or emergency arises. Maternity leave top up program. We are an equal opportunity employer and do not discriminate based on age, colour, ability, national origin, race, religion, sex, or sexual orientation.

Not only are these provisions protected by provincial and federal law, embracing difference is what makes Citizen Relations what it is—and we wouldn’t have it any other way. By joining Citizen Relations you become part of Plus Company, a unique partnership of forward-thinking creative agencies. As a network, we unabashedly believe anything is possible.

A whole network of them.

📌 Account Director (Pr), Citizen Relations (Winnipeg)
🏢 Cossette Media
📍 Winnipeg