Manage 311 capital projects involving CRM, telephony, and integrations at Metro Hall in Toronto, with hybrid work under City policy.Reporting to the Director, Strategy, Insights & Planning, this Project Manager 311 coordinates complex initiatives for the City of Toronto.

Responsibilities span project governance, budgets, schedules, quality standards, business process re-engineering, and organizational change. The assignment is full time and temporary for 12 months.Key Responsibilities:

Develop detailed project plans and program-specific policiesIdentify stakeholder requirements and monitor project executionReview deliverables for compliance with project standardsReport technology, staffing, cost, schedule, and deliverable progressMaintain plans, reports, presentations,



and project documentationRequirements:

Extensive experience leading enterprise-wide transformation initiativesExperience applying project, change, and process improvement methodologiesExperience developing roadmaps, dashboards, reports, and executive briefingsAbility to manage competing priorities using Agile methodologiesSuperior analytical, interpersonal, problem-solving, and conflict resolution skillsBring capital project management, business re-engineering, and reporting expertise to complex 311 initiatives serving Toronto.

📌 311 Capital Projects Manager Toronto (Winnipeg)
🏢 City of Toronto
📍 Winnipeg