Manage 311 capital projects involving CRM, telephony, and integrations at Metro Hall in Toronto, with hybrid work under City policy.

Reporting to the Director, Strategy, Insights & Planning, this Project Manager 311 coordinates complex initiatives for the City of Toronto.

Responsibilities span project governance, budgets, schedules, quality standards, business process re-engineering, and organizational change. The assignment is full time and temporary for 12 months.

Key Responsibilities

Develop detailed project plans and program-specific policies

Identify stakeholder requirements and monitor project execution

Review deliverables for compliance with project standards

Report technology, staffing, cost, schedule, and deliverable progress

Maintain plans, reports, presentations,



and project documentation

Requirements

Extensive experience leading enterprise-wide transformation initiatives

Experience applying project, change, and process improvement methodologies

Experience developing roadmaps, dashboards, reports, and executive briefings

Ability to manage competing priorities using Agile methodologies

Superior analytical, interpersonal, problem-solving, and conflict resolution skills

Bring capital project management, business re-engineering, and reporting expertise to complex 311 initiatives serving Toronto.

📌 311 Capital Projects Manager Toronto (Winnipeg)
🏢 City of Toronto
📍 Winnipeg