NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‐clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included. As an Administration/Waiting List Manager within NHS Greater Glasgow and Clyde, you will play a pivotal role in ensuring patients receive timely, high-quality care by effectively managing waiting lists and administrative services.

This is an exciting opportunity to lead, innovate and make a meaningful impact within one of the UK's largest health boards. You will work closely with clinical and operational teams, helping to deliver national waiting time targets while supporting a patient‐centred approach.

Queen Elizabeth University Hospital The shift pattern for this role is Mon‐Fri 08:00-16:00, 08:30-16:30 or 09:00-17:00 Full‐time, permanent Lead the day‐to‐day management of speciality waiting lists ensuring compliance with Treatment Time Guarantees and national targets Monitor and analyse waiting list data, proactively identifying risks and implementing solutions to maintain performance Manage clinic and theatre capacity, ensuring effective use of resources to meet clinical priorities Line manage administrative, clerical and waiting list staff, supporting performance, development and service delivery Prepare and present reports on waiting times, patient activity and service performance to senior stakeholders Promote a culture of continuous improvement ensuring high standards of patient care, compliance and administrative practice Knowledge, training,



qualifications and/or experience required to do the job Significant administration management experience within an NHS acute setting with knowledge of patient administration processes Experience of supervising and developing administrative or clerical teams potentially across multiple sites Proficient IT skills including experience of NHS systems and data management with a sound understanding of GDPR We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities. A minimum of 27 days annual leave, increasing with length of service, plus public holidays Membership of the NHS Pension Scheme, including life insurance benefits Salary Sacrifice Car Benefit Scheme Enhanced pay for working public holidays Confidential employee support and assistance, including counselling and psychological therapies [email protected] that rely on AI‐generated content may be withdrawn. NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work‐life balance and is committed to offering a range of flexible working options where service needs allow.

For roles where less than full‐time hours can be accommodated, and where the tenure is listed as "various", we encourage applications from individuals seeking flexible working arrangements. Versatile working will be included as a topic for discussion during the recruitment process. NHS Greater Glasgow and Clyde encourages applications from all sections of the community.

We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process. For application portal or log-in issues, please contact the Jobtrain Support Hub in the first instance.

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