The Advanced Case Manager is responsible for contributing to the Company’s individual life and health sales goals by providing complex case and sales strategy support to advisors in the Sun Life Financial Distributors (SLFD) channel.

You will play a key role in supporting our Mandarin speaking Financial Advisors with new insurance sales primarily in the affluent and high net worth markets. You will proactively work with the Insurance Sales Directors, Financial Advisors and their regional teams to identify sales opportunities and recommend solutions using your advanced knowledge of Sun Life Financial products, competitive positioning, and complex sales strategies.

Full time

Provide 1:1 Mandarin and English support to SLFD Advisors across Canada regarding large and/or complex cases and competitive situations with a focus on helping to generate sales and place new business

Facilitate webinars to improve our Financial Advisors knowledge and awareness of products and individual / corporate strategies that will help to drive sales

Participate in proactive outbound programs to increase Financial Advisor awareness of team services, product enhancements, and marketing initiatives

Deliver training programs focused on advanced concepts and strategies for our Financial Advisors

Work closely with the regional teams including the RVP, District Directors and Business Development Consultants / Partners to support sales growth.





As the role primarily supports Mandarin speaking advisors across Canada, travel is required.

Expert knowledge of Sun Life Financial and individual life and health insurance products

Expert knowledge of sales concepts and strategies and their application, as well as competitive information

Strong understanding of our competition and the Canadian insurance and financial environment including government regulations and tax implications – both corporate and individual.

Excellent grasp of systems and tools used to support the sales process (Illustration systems, Salesforce, SVFA, MS Excel)

Strong interpersonal and communication skills with the ability to build solid relationships with internal partners and with SLFD Advisors

Education in business or finance, or equivalent work experience

5+ years working with Individual insurance products

3-5 years experience in insurance sales or sales supporting role

Access to short-term assignments or ‘Gigs’ across the organization, to help you develop new skills and connections.

Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.

Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being. #

📌 Advanced Case Manager - Insurance Sales - Mandarin (Toronto)
🏢 Sun Life
📍 Toronto