The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.Maintains application systems that have completed the development stage and are running in the daily operations of the firm.Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.Start of day checks, continuous monitoring, and regional handover.Perform same day risk reconciliationsDevelop and maintain technical support documentation.Identifies ways to maximize the potential of the applications usedAssess risk and impact of production issues and elevate to business and technology management in a timely manner.Ensures that storage and archiving procedures are in place and functioning correctlyFormulates and defines scope and objectives for complex application enhancements and problem resolutionReviews and develops application contingency planning to ensure availability to users.Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.Participate in application releases, from development, testing and deployment into production.Engages in post implementation analysis to ensure successful system design and functionality.Identifies risks,



vulnerabilities and security issues; Ensures essential procedures are followed and helps to define operating standards and processes.Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.Provides evaluative judgment based on analysis of factual information in complicated and unique situations.Directly impacts the business by ensuring the quality of work provided by self and others; Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.Has the ability to operate with a limited level of direct supervision.Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.5-8 years experience in an Application Support role.Experience installing,



configuring or supporting business applications.Experience with some programming languages and willingness/ability to learn.Advanced execution capabilities and ability to adjust quickly to changes and re-prioritizationEffective written and verbal communications including ability to explain technical issues in straightforward terms that non-IT staff can understand.Good all-round technical skillsEffectively share information with other support team members and with other technology teamsAbility to plan and organize workloadConsistently demonstrates clear and concise written and verbal communication skillsAbility to communicate appropriately to relevant stakeholderTechnical Expertise Unix/SQL/AutosysJavaProduction Monitoring ToolsEducation Bachelor's/University degree or equivalent experienceJob Family Group: Full timePrimary Location Full Time Salary Range: $Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Our automated processing and AI do not involve relying on automatic or autonomous decision-making.

Citi is an equal prospect employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View Citi's EEO Policy Statement and the Know Your Rights poster. #

📌 Applications Support Sr Analyst - Assistant (Winnipeg)
🏢 Citigroup
📍 Winnipeg