Job TitleApplications Technical Lead Job ProfileAAPS Salaried - Information Systems and Technology, Level E2 DepartmentOCIO | Enterprise Automation and Service Delivery Compensation Range$11,397.00 - $17,081.58 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job SummaryThe Applications Technical Lead provides people and technical leadership for core enterprise projects encompassing large, multi-faceted information systems within the Enterprise Automation and Solution Delivery (EASD) at UBC IT. The Incumbent provides senior level technical expertise and direction in the area of Enterprise Integrations and is a recognized technical subject matter expert throughout the ecosystem of 300+ integrations/applications. The role guides the design, development, implementation, and maintenance of integration solutions, including the resolution of complex technical issues.

They are responsible for management and execution of work related to projects, enhancements, defect resolution, maintenance and production support.

Organizational

StatusEASD is a unit within the UBC Information Technology department responsible for linking all systems and data at UBC to enable the University, faculty, researchers, staff, students and partners to have access to properly governed data through well-documented UBC APIs and other appropriate toolsets. EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of 300+ integrations/applications related to enterprise integrations. EASD works closely with core UBC IT and IT Enabled project teams to ensure that all releases to production of integrations and supporting toolsets are of the required quality.

Services are delivered through the use of Information Technology best practices and customer focused processes which enable stakeholders to achieve UBC objectives.

The Applications Technical

Lead reports to the EASD Senior Manager. Provides technical direction and leadership, across all functional areas and projects, in the design, development, implementation, and guidance of integration solutions. Reviews code, technical documentation, and guides the resolution of post-production issues as required to ensure overall success.

Manages the technical performance of EASD team with regular reviews and feedback that consists of effective mentorship and patient guidance. Using their proven deep technical expertise across all functional areas within the portfolio, develops teams’ technical capabilities and problem-solving skills, and facilitates understanding of integration practices and standards. Brings operational staff, leads,



and management together to establish a one-team culture Participates in long-range planning for integration projects, and develops and maintains technology delivery roadmaps for the functional area(s).

Manages complex enterprise-level initiatives assigned to the EASD team to further develop and implement aspects of the SDLC and business processes that involve the greater UBC community. Leads areas of responsibility including Code Management, Solution Architecture, Change Management, and User Experience and will be responsible to ensure consistent application of Software Development Life Cycle (SDLC), Continuous Integration and Continuous Delivery (CICD), and documentation principles established within the Joint Quality Framework. Provides senior level expertise and technical direction into the approach for integrations migration and deployment, testing and QA, tenant management, system scalability and performance, and all other systems required to support successful integration migration.

Applies modern approaches to the design, development, implementation, and support of integrations at UBC, in alignment with the Joint Quality Framework. Supports the Delivery manager in onboarding new team members, monitoring Jira and ServiceNow queues and ensuring the operational and project documentation is updated Works with Delivery Managers and Architects to investigate and resolve ongoing integration and application issues across functional areas. Develops integrated strategies, technical plans, delivery objectives and performance measures for assigned major functional areas and leads the day to day technical delivery of related services, programs and activities.

Develops and implements innovative services, business solutions, and programs, provides technical leadership and oversight on projects, and collaborates with others on integrated solutions and initiatives across other administrative/academic units. Partners with Management and Integration Architects on all Code 3 and Critical Incidents to provide effective communication and timely fixes. Honour the SLA for EASD clients by ensuring the Jira and ServiceNow tickets are assigned to appropriate team members, ensure the tickets are resolved in time, remove blockers and train the staff in areas that will help improve the quality of service delivered by EASD.

Manage the technical documentation around projects and operations. are present for each project/task delivery. Onboard new team members by training them on enterprise architecture integration patterns, core EASD services, the Joint Quality Framework, and ensuring that they have relevant access to perform their job duties. Consequence of Error/JudgementEffective management of the SDLC is essential for UBC IT departments and faculties.





Decisions and actions taken by the Applications Technical Lead will have a direct impact on how efficiently and effectively UBC Applications will perform and function. Failure to meet service level obligations for performance and availability of the portfolio could adversely impact productivity, funding and revenue, and the University community, including the large majority of students, faculty and staff. It will also damage the reputation of UBC and UBC IT.

Supervision

ReceivedThe Applications Technical Lead reports to the EASD Senior Manager.

Supervision

GivenMay supervise student or temporary staff as well as other technology professionals on a project basis. May oversee deliverables as assigned to Contractors. Post-graduate degree may be required for specialized positions.

Technical expertise in a highly specialized area required. Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion Undergraduate degree in Computer Science preferred Demonstrated experience in the software development and implementation life cycle with the ability to communicate effectively verbally and in writing to a varied audience.

Experience implementing and operating the AWS and Mulesoft toolsets is preferred. Demonstrated ability to analyze and interpret data, determine implications, and provide recommendations. Ability to resolve systems and technical problems in an innovative manner.

Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources. Ability to effectively manage multiple tasks and priorities and work under constant pressure and high level of ambiguity to meet critical, time sensitive deadlines. Ability to effectively manage multiple tasks and priorities and work under pressure to meet critical, time sensitive deadlines.

Communication for Results - Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with Delivery Managers and Sr Manager. Reasonably debates opinions, tests understanding, and clarifies judgments.

Problem

Solving - Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions. Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature. Identifies potential consequences and risk levels.

Leading

Others - Regularly provides constructive feedback and recognition to team members regarding job performance and works with them to identify work goals and create individual development plans. Leading the Organization - Develops a transparent service plan that outlines the outcomes, key steps, responsibilities and expected time lines for completion to reach unit goals and further the organization and the University’s objectives. Engages in ongoing data collection to ensure that decisions are aligned with best practices. #

📌 Applications Technical Lead (Winnipeg)
🏢 University of British Columbia
📍 Winnipeg