Lead Member Service Representatives at Coast Capital in an office-based Assistant Manager role focused on banking sales and customer support.

As Assistant Manager, Member Services, you will coordinate branch needs with the Manager, Member Services, while advancing team goals. You will coach employees, resolve member complaints, oversee security, and support sales, growth, and profitability. Your leadership will bring Coast Capital's purpose, values, brand, and business practices into daily action.

Key Responsibilities

- Coordinate branch needs with the Manager, Member Services
- Exceed customer expectations across their banking needs
- Coach representatives on sales skills and relationships
- Celebrate sales targets and employee growth opportunities
- Oversee cash management and security-related matters

Requirements:
- At least four years leading frontline employees in banking
- Diploma or degree in Business Administration, Economics, or related area
- Investment Funds in Canada certificate
- Strong member complaint resolution ability
- Knowledge of relevant technology banking systems

Bring banking leadership, coaching, complaint resolution, and cash management expertise to Coast Capital's Member Services team.

📌 Assistant Manager Member Services (Ottawa)
🏢 Coast Capital Savings
📍 Ottawa