Lead customer experience strategies as the Regional Service Manager at AVI-SPL. Oversee field technicians, manage incidents, and enhance client satisfaction across your territory.

In this key managerial role, you will supervise service technicians while ensuring a high-quality customer experience.

The Regional Service

Manager will focus on building relationships with customers and collaborating with local sales and operations.

Your responsibilities include incident management, P&L; oversight, and strategizing for service enhancements.

Key Responsibilities

- Recruit and mentor field service and onsite staff
- Manage escalation and incident resolution processes
- Develop customer service strategies aligned with corporate initiatives
- Maintain partnerships with subcontracted service providers
- Oversee regional service P&L; and revenue growth

Requirements

- 8-10 years of management experience in related fields
- Solid communication and presentation skills
- ITIL Foundations certification preferred
- Exceptional leadership and strategic thinking abilities
- Proven capacity to manage multiple tasks effectively

Make a significant impact on customer satisfaction and operational excellence as AVI-SPL's Regional Service Manager.

📌 Avi-Spl Regional Service Manager Position (Winnipeg)
🏢 AVI-SPL Canada
📍 Winnipeg