Apply B2B SaaS expertise and technical curiosity at Ashby while guiding customers through adoption, optimization, and measurable value.This Customer Success Manager role supports complex technology across a broad mid-market portfolio. You will become a product and domain expert, helping customers understand systems, workflows, integrations, and data workflows. Success depends on teaching clearly, prioritizing effectively, and building trusted partnerships.Key Responsibilities:

Help customers adopt and optimize complex Ashby technologyConduct tailored product trainings for varied audiencesExplain advanced configurations, reports, and data workflowsManage proactive engagement across a broad customer portfolioCollaborate with Sales, Marketing, Product, Support, and OperationsRequirements:

At least two years of Customer Success experience in B2B SaaSExperience with technically complex products and integrationsAbility to explain complex concepts in easy termsStrong prioritization across approximately 60 customersDetail-oriented approach to follow-up and CRM updatesUse technical understanding, teaching ability, and organized execution to help Ashby customers realize lasting value from complex workflows.

📌 b Saas Customer Success Manager (Winnipeg)
🏢 Ashby
📍 Winnipeg