POSITION: Bilingual Membership Coordinator

REPORTS TO: Director, Membership and Affiliates

START DATE: November 30, 2026 or sooner

SALARY RANGE: 51,200 - 64,000

POSITION TYPE: Replacement position, permanent

LOCATION: Remote (Ottawa-based)

About the Canadian Cardiovascular Society The Canadian Cardiovascular Society (CCS) is the national voice for cardiovascular clinicians and scientists, representing more than 2,500 cardiologists, cardiac surgeons, and heart health specialists across Canada. For nearly eight decades, we have set the standard for evidence-based cardiovascular care through trusted clinical guidelines, accredited professional development, peer-reviewed publications, and the Canadian Cardiovascular Congress, the pre-eminent national forum for cardiovascular learning and community.

Our mission is simple and enduring: we advance heart health for all. Our vision, robust heart teams in a heart-healthy Canada, reflects a belief that the best outcomes come when clinicians, scientists, and health professionals work together with shared purpose.

CCS is at an exciting moment in its history. Our 2026-2030 Strategic Plan, Leading with Purpose.

Advancing Heart

Health charts a path toward becoming a national clinical system leader, one that not only sets clinical standards but shapes the systems and policies that determine how cardiovascular care is delivered across the country.

Organized around five pillars: member experience, the One Heart Team, advocacy, organizational sustainability, and our people, the plan reflects both the ambition of our mission and a genuine commitment to the individuals who bring it to life every day.

We work closely with the most respected cardiovascular minds in Canada, and we are committed to building a workplace where people are empowered to grow, contribute, and do meaningful work.

We value integrity, excellence, community, and evidence, and we bring those principles to everything we do.

If you are looking for a role where your work has national reach and your voice genuinely matters, CCS may be the right fit for you.

POSITION PURPOSE:

The Membership Coordinator supports the Canadian Cardiovascular Society’s (CCS) membership operations, providing responsive service to members and ensuring accurate membership records, efficient administrative processes and a positive member experience. Under the direction of the Director, Membership and Affiliate Services, they coordinate membership recruitment and renewal activities, maintain the membership database, support committees and organize logistics for small meetings and events, in alignment with the strategic objectives, vision and priorities of CCS.

The Membership Coordinator is part of a results-oriented, dynamic team and works closely and collaboratively with their Director, other departments and other key stakeholders to further the organization’s dominant role in the cardiovascular health and medical specialty sector. In all that they do, the Membership Coordinator is responsible to consistently demonstrate the competencies specified for this position.

KEY BUSINESS KNOWLEDGE The Membership Coordinator is competent, knowledgeable and experienced in:

- Membership administration and member service in a member-based organization, including recruitment, renewals and retention
- Maintaining and reporting from a membership database or association management system, with iMIS experience strongly preferred
- Providing committee support, including meeting coordination, minutes and action tracking




- Coordinating logistics for small meetings and events within established timelines and approved budgets
- Managing time, resources and competing priorities to deliver results on time, with minimal supervision
- Identifying opportunities for improvement and proposing practical solutions to administrative and service challenges

KEY RESPONSIBILITIES MEMBERSHIP ADMINISTRATION AND MEMBER SERVICE:

- Serve as a primary point of contact for membership inquiries, providing timely, professional assistance by email and telephone
- Process membership applications, renewals, payments and changes to membership categories or contact information
- Explain membership eligibility, benefits, dues and processes, referring more complex matters to the appropriate staff member
- Coordinate renewal notices and follow up with members whose memberships are outstanding or have lapsed
- Support recruitment, onboarding and retention activities, including welcome communications and member outreach
- Assist with membership administration for CCS affiliate societies, as assigned

DATABASE ADMINISTRATION AND REPORTING:

- Maintain accurate, complete and current member records in iMIS
- Conduct routine data checks, resolve duplicate or incomplete records and follow established data management procedures
- Prepare membership lists, mailing lists and routine reports on membership numbers, renewals and participation
- Handle member information with discretion and follow organizational privacy and confidentiality procedures

COMMITTEE COORDINATION:

- Provide administrative support to assigned membership and related committees
- Coordinate meeting schedules, invitations, agendas and supporting materials in collaboration with committee chairs and staff leads
- Prepare minutes, maintain committee records and track action items and follow-up
- Maintain committee rosters and assist with volunteer recruitment, appointments and orientation
- Communicate professionally with committee members and support timely completion of committee activities

SMALL-EVENT AND MEETING LOGISTICS:

- Coordinate logistics for small member events, committee meetings, networking activities and virtual sessions
- Arrange venues, catering, audiovisual requirements, meeting platforms and registration, as needed
- Prepare participant communications, attendance lists, name badges and meeting materials
- Monitor registrations, respond to participant inquiries and provide on-site or virtual support

COMMUNICATIONS AND ADMINISTRATIVE SUPPORT:

- Draft routine membership correspondence, reminders and notices
- Coordinate updates to membership information on the CCS website and other communication channels
- Maintain procedures, templates and administrative records to support consistent service
- Identify opportunities to improve membership processes and the member experience
- Undertake additional responsibilities from time to time, as assigned by the Director, Membership and Affiliate Services

FINANCIAL ACCOUNTABILITY:

- Track event and meeting expenses against approved budgets and coordinate invoices and post-event evaluations
- Work with finance staff to resolve payment discrepancies and reconcile membership transactions

RELATIONSHIP MANAGEMENT:





- Build collaborative relationships with other departments to improve internal communications and support the organization’s objectives for membership
- Identify key internal and external stakeholders, including members, committee volunteers and affiliate society contacts, and build relationships with them by
- • Communicating regularly with stakeholders
- Handling issues or concerns in a timely manner
- Providing professional and well-thought-out advice or recommendations
- Collaborate with colleagues across CCS to support shared activities and deadlines

POSITION QUALIFICATIONS & EXPERIENCE

Essential

- Postsecondary education in business administration, association management, communications or a related field, or an equivalent combination of education and experience
- Minimum of two (2) years of relevant experience in a member-based organization, such as a professional association, society or nonprofit membership organization
- Ability to communicate effectively in both English and French
- Experience administering membership records and using a membership database or association management system (experience with iMIS is strongly preferred)
- Experience providing committee support, including meeting coordination, minutes and action trackingExperience coordinating logistics for small meetings or events
- Strong proficiency with Microsoft 365, including Outlook, Word, Excel and Teams
- Demonstrated strong organizational skills, attention-to-detail and time management
- Understanding of and demonstrated commitment to the CCS vision, mission and values
- Flexibility to periodically work irregular hours and to travel as required

Desirable
- Hands-on experience using iMIS, particularly for membership processing, data maintenance, queries and reporting
- Experience in a healthcare or professional association
- An understanding of privacy legislation in relation to personal information or confidential information
- Knowledge and/or strong interest in the cardiovascular professional community and the cardiovascular health of Canadians

Working conditions: The CCS is an Ottawa based organization that functions primarily through remote work with periodic annual and ad hoc in-person meetings at a central Ottawa location.

This is a full-time remote work position. Periodic weekend and evening work for attendance at committee meetings as well as the Canadian Cardiovascular Congress is required.

This position operates under the pressure of periodic multiple competing priorities that need to be managed.

CCS offers competitive compensation and a comprehensive benefits package; salary is commensurate with experience. To find out more information about the CCS, please visit our website at http://www.ccs.ca (http://www.ccs.ca/).

While we sincerely thank all those who apply, only those selected for an interview will be contacted.

Commitment to diversity and accessibility

CCS is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities and peoples of indigenous heritage.

The CCS is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity, please advise the Society in a timely fashion of any accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Canadian Cardiovascular Society may engage artificial intelligence (AI) in job posting dissemination and resume review.

📌 Bilingual Membership Coordinator (Ottawa)
🏢 Canadian Cardiovascular Society
📍 Ottawa