Shape BPO vendor strategy and accountability at Affirm, combining performance analytics with executive governance in a remote-first Operations setting. This senior Partner Manager role leads performance and transformation across Affirm’s global BPO vendor network. You will manage customer experience, service levels, compliance, and quality assurance outcomes while supporting strategic partnerships.
Success requires vendor expertise, analytical judgment, and influence across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Drive vendor excellence and customer satisfaction across global operations Run quarterly business reviews and senior-level vendor escalations Diagnose performance gaps and validate trends through data Use BPO management, performance analytics, and executive influence to strengthen vendor outcomes and customer experiences for Affirm. #
📌 Bpo Vendor Performance Director (London)
🏢 Affirm
📍 London