Drive operational systems modernization remotely in British Columbia using Agile analysis, JIRA, integrations, and reporting expertise. Support a live platform guiding time-sensitive safety and service decisions. This 12-month contract Business Analyst role supports remaining enhancements, user adoption, integrations, reporting, and older application retirement.

You will define business needs for operations staff, delivery teams, vendors, and headquarters users. The work includes production-system support, process documentation, migration, testing, training, and knowledge transfer.

Key Responsibilities: Elicit requirements and write user stories and acceptance criteria Document current-state and future-state operational processes Facilitate sessions with staff, delivery teams,



and vendors Support data migration, integrations, and reporting requirements Support UAT, training materials, and knowledge transfer Requirements: Three-plus years defining and documenting business needs Three-plus years supporting Agile delivery and senior decision materials Three-plus years working with leaders, developers, vendors, and users Three-plus years supporting quality, UAT, and release readiness Hands-on Agile and JIRA experience; enhanced screening required Apply your Agile business analysis, JIRA, integration, and reporting skills to modernize a live operational platform.

📌 Business Analyst Operational Systems (Mississauga)
🏢 EY
📍 Mississauga