ConnexOntario provides free and confidential health services information for people concerned with alcohol, drugs, mental illness or gambling problems. We are here to support Ontarians via phone, web chat and email 24/7, by connecting them with suitable services in their area. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our comprehensive database.

Whether they are searching for themselves or a loved one, ConnexOntario is here to provide them with the right information at the right time.

To join our winning team, we are looking for a:

Call Centre Agent for Mental Health and Addictions Services Information Centre

(Permanent, part-time – 27 hours per week OVERNIGHT)

This position is located in London, ON and cannot be performed remotely.

Essential duties & responsibilities:

Reporting to the Manager of System Navigation and Information Services, the successful candidate will be responsible for:

- Provide information and referral, for those individuals contacting Connex.
- Provide prompt, accurate, empathetic verbal, email and web-chat responses to requests for information about the availability of services from individuals experiencing problems related to substance abuse, problem gambling and mental health, their family members and friends, as well as health and social service professionals.
- Providing brief supportive listening, crisis de-escalation and crisis responses as needed.

Requirements and specifications:

- This position is to work overnight, 27 hours per week, rotating between weekdays and weekends




- Availability for weekday training is an asset.
- University Degree or College Diploma in the health and/or social sciences field.
- Experience in mental health and/or addiction systems is preferred, as well as with children and youth.
- Proficient in verbal and written communication.
- Ability to communicate effectively with dignity and respect.
- Experience in telephone risk management, lethality assessment and crisis intervention would be an asset.
- Experience or training in the following subjects would be an asset: Motivational Interviewing, ASIST Training, Brief Focused Counselling, Trauma-Informed Care, Diversity
- Call Centre experience is an asset
- Bilingual in English and French or any other language, would be an asset.

We offer:

- Compensation: $28.56 per hour
- Advantages package
- Prorated health and care leave days
- Vacation credits
- Defined Benefit Pension Plan

We also offer the opportunity to become part of a team whose vision is to have a province where all people in Ontario are connected to mental health and addictions support, where, when and how they need it. We genuinely believe that we have the opportunity to make a positive impact on our contacts' lives.





ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA) and our organization's policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation during the application or selection process, please advise in your cover letter and/or reach out to our People & Culture department at [email protected], indicating “ACCOMMODATION” in the subject line.

We leverage AI in our recruitment process to streamline tasks like scheduling interviews and organizing applications. We ensure all tools comply with human rights and privacy legislation. While AI supports our efficiency, every final hiring decision is made by our people.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring.

We thank you for your interest; however, only selected candidates will be contacted for an interview.

Pay: From $28.56 per hour

Expected hours: 27.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Call Centre Agent for Mental Health and Addictions Services Information Centre (London)
🏢 ConnexOntario Health Services Information
📍 London