The CCTV Control Room Operator is responsible for real-time video surveillance, alarm response, incident triage, and communication dispatch across client sites and facilities. The operator monitors Video Management Systems (VMS), coordinates on-site security personnel and emergency services, and ensures accurate incident logging and evidence retrieval in compliance with applicable privacy and security regulations.

SECUIRTY GUARD LICENSE NEEDED

Core Responsibilities1. Live Surveillance & Monitoring

- Conduct systematic visual sweeps and active monitoring of high-priority areas, entry points, perimeters, and sensitive zones across single or multi-site installations.
- Operate Pan-Tilt-Zoom (PTZ) cameras and manage multi-monitor control displays to observe, track, and record suspicious or unauthorized activities.
- Perform routine daily checks on camera feeds, NVR/DVR status, PoE network connectivity, and storage systems to report hardware or signal outages promptly.

1. Incident Management & Alarm Response

- Monitor, verify, and respond to incoming alarms generated by video analytics, intrusion detection systems, access control, and fire panels.
- Direct on-site physical security guards, mobile patrol units, or emergency services (police, fire, EMS) during active incidents, providing precise visual updates via two-way radio or phone.
- Maintain complete situational awareness and assist ground personnel in navigating incidents smoothly.

1. Evidence Handling & Documentation

- Search, clip, timestamp, and securely export video footage for internal audits, police inquiries, legal requests, or insurance claims.
- Maintain strict chain-of-custody documentation for exported media in accordance with company policy and legal standards.
- Draft accurate, detailed,



and objective incident reports and complete daily operational logbooks before shift handovers.

Qualifications & Requirements
- Licensing: Valid Security Guard License issued by the appropriate state or provincial authority (e.g., PSISA in Ontario, if applicable).
- Education: High school diploma or equivalent; relevant post-secondary education in police foundations, criminal justice, or security management is an asset.
- Experience: Minimum 1–2 years of experience in security monitoring, dispatch, control room operation, or customer service.
- Certifications: First Aid / CPR certification; VMS operator certifications (e.g., Genetec, Avigilon, Milestone) are preferred.

Technical & Soft SkillsSkill CategorySpecific CompetenciesVMS & HardwareExperience navigating major VMS platforms (Genetec, Avigilon, Milestone, HikCentral, Dahua DSS) and PTZ hardware controls.Basic Technical DiagnosticsFamiliarity with IP camera status indicators, PoE switch activity, and network stream dropouts to assist IT/technical teams in reporting faults.CommunicationProfessional phone and two-way radio protocols; clear written skills for formal incident reporting.Observational SkillStrong attention to detail, pattern recognition, and ability to stay alert during extended monitoring periods.Compliance & DiscretionKnowledge of local privacy legislation (e.g., PIPEDA) regarding camera coverage and video data handling.Working Conditions

- 24/7 environment requiring rotational shifts, including nights, weekends, and holidays.
- Extended periods sitting at a visual display terminal (VDT) multi-monitor setup in a secured control room.

Pay: $19.27-$45.14 per hour Expected hours: 25.0 – 40.0 per week

Perks

- In office parking

Licence/Certification:
- Security Guard Licence (preferred)

Work Location: In person

📌 CCTV Control Room Operator (Maple)
🏢 GoVeriified Secure Solutions
📍 Maple