Department: Claims Employment Type: Regular Full-Time Work Model: Hybrid (2 days in office) Language: Bilingualism in English and French is an asset. We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. The best part is that you will work with people that care passionately about you, our clients and our communities.

As the Auto Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. Completing comprehensive investigation, evaluating and determining coverage, reserving adequately, effectively negotiating and settling complex auto claims, assessing liability and problem solving. Supporting the team in the development of junior staff members through coaching and acting as a technical resource with respect to providing instruction and guidance.

Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement. You have three years of experience in claims or a related field. You have completed post-secondary education in insurance, risk management or a related discipline.

You have the Chartered Insurance Professional (CIP) designation. You have or are working towards the provincial adjuster licences. You have expert knowledge of policy coverages,



provincial legislations and regulations in addition to having superior knowledge of insurance and/or claims and client service principles while also having basic understanding of vehicle repairs.

You influence change and are committed to continuous improvement, in order to exceed client expectations. Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs.

Paid volunteer days to give back to your community. In addition to our market-competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected

Salary range $60,574.00 to $100,956.00 CAD The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

📌 Claims Representative II, Auto (Ottawa)
🏢 Co-operators
📍 Ottawa