Job Overview A Client Care Representative is the first point of contact at a veterinary clinic providing caring customer service and administrative support. You’ll greet clients with clear, attentive service and help ensure their questions and requests are handled accurately. This role suits someone who communicates thoughtfully, keeps information organized, and enjoys helping clients navigate next steps in their pet's care.

You’ll work with colleagues to share relevant updates and support a consistent client/patient experience.

A typical day may include:

- Respond to client questions, listen to their needs, and explain relevant information in a clear, professional manner helping them to feel comfortable, at ease and welcome.
- Record client interactions and follow-up actions accurately, keeping information organized and current.
- Coordinate with colleagues to route requests, share updates, and help resolve client concerns.
- Follow established procedures and handle client information with care and discretion.
- Contact clients to confirm appointments.
- Accepting and posting payments.
- Providing backup with pet handling during visits.
- Cleaning or organizing front office, waiting and exam room areas.
- Knowledge of basic animal behaviors and health.
- Basic knowledge of veterinary terminology.




- Ability to handle stressful situations calmly and effectively.
- Supporting and promoting team initiatives in a positive manner.

Qualifications Required: Clear communication, attentive listening, accurate recordkeeping, and basic computer skills support effective client service and reliable follow-through. Preferred: completed Veterinary Office related education program is advantageous, along with related client-facing experience or familiarity with organized service workflows. Your impact: Timely, accurate support helps clients get useful answers and enables colleagues to coordinate follow-up smoothly.

We are well established veterinarian clinic in Kelowna caring for a variety of pets from cats, dogs, birds, reptiles, exotics, rabbits and pocket pets. If you feel your skills and positive energy would be a good fit for a reception position at our clinic, please send a current resume and cover letter with related experience.

Pay: $20.00-$22.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Dental care
- Extended health care
- Flexible schedule
- In office parking
- Store discount
- Vision care

Education:
- Secondary School (preferred)

Experience:
- Veterinary Office : 1 year (preferred)

Work Location: In person

📌 Client Care Representative (Kelowna)
🏢 Rutland Pet Hospital
📍 Kelowna