CLIENT CARE SPECIALIST / FRONT DESK (PART TIME AVAILABLE)

Better Bodies Club is a boutique personal training studio in the heart of Kitsilano; our studio is bright, friendly and inviting. We represent a 5 star guest experience which begins with first impressions at the front desk. When clients walk into our club, our client care team sets the tone for the rest of their experience!

We are looking for a vibrant, upbeat individual with a strong work ethic who is passionate about customer service to join our team as a Client Care Specialist.

What you will do (responsibilities and duties):

· Be the first point of contact for all clients and guests, both in-person and through phone/email

· Take ownership of daily operations involved with running the front desk, including using Mindbody software

· Provide a high level of customer service

· Work with the client care team to ensure an exceptional guest experience

· Collaborate with team members on activities to improve operations, increase the visibility of the club in the neighbourhood, and grow the Better Bodies community

· Keep the facility tidy and organized

· Other ad hoc projects and tasks

What you bring to the role (skills and attributes of ideal candidate):

· A can-do, positive attitude

· Experience providing exceptional customer service

· The ability to problem-solve and be solution-focused





· Professional communicator both verbal and written

· The skills to keep up in a fast-paced environment, while maintaining poise and professionalism

· Computer-literate and comfortable with technology

· A genuine interest/passion for health and fitness

· Experience using Mindbody is considered an asset, but not expected

We are a growing team and there is ample potential for the right person to grow this position and take on further responsibilities, as well as bring new ideas to the table – this is an opportunity for someone who is a self-starter that wants to take initiative and ownership over their work.

Better Bodies Club began with one vision: to bring together a fun, non-intimidating community of like-minded individuals seeking the better life. We are passionate about making a difference in people’s lives through health and fitness. If that sounds like something you want to be a part of, we want to hear from you!

Tell us why you’re a fit for this role, please email your cover letter and resume for review. Only those considered for an interview will be contacted.

Work Remotely

- No

Job Type: Part time Pay: $22.00-$24.00 per hour

Expected hours: 7.0 – 21.0 per week

Benefits

- Casual dress

Education:
- Secondary School (required)

Experience:
- customer service: 1 year (preferred)

Work Location: In person

📌 Client Care Specialist (Vancouver)
🏢 Better Bodies Club
📍 Vancouver