We enable financial institutions to become AI-first digital leaders. As a professional team of global scale, we work with the best clients for excellent and exciting projects, in an environment where we learn amazing things every day.

About the job: Are you an experienced banking technology client relationship professional who enjoys helping clients achieve measurable value while growing strategic partnerships? VeriPark is seeking an energetic and trusted Client Relationship & Growth Manager to own, strengthen and expand relationships with a portfolio of large credit unions and other financial institution clients in Canada. You will serve as the primary relationship leader and the face of VeriPark to assigned clients.

You will be accountable for both the retention and growth of these relationships by understanding each client’s business objectives, supporting continued success with VeriPark solutions, strengthening executive relationships, securing contract renewals and increasing VeriPark’s strategic footprint. A central part of the role is identifying, shaping and helping close cross-sell and upsell opportunities for additional solutions, services and advisory engagements that create measurable client value. Own the overall client relationship and commercial performance for an assigned portfolio of financial institutions, serving as the primary point of coordination between client stakeholders and VeriPark.

Develop and execute account growth plans that expand VeriPark’s footprint across business units, product lines, geographies and stakeholder groups within each client organization. Apply cross-selling strategies such as expanding a CRM relationship into digital banking; introducing loan origination, customer onboarding, servicing or engagement capabilities to an existing digital banking client; and adding professionalservices, managed services, training, optimization or transformation engagements around deployed solutions. Use successful implementations and measurable client outcomes to build internal advocacy, executive sponsorship and business cases for broader adoption of VeriPark solutions and services.

Partner with solution consultants, pre-sales, product specialists, delivery leaders and executives to shape value propositions, pursuit strategies, demonstrations and proposals, and to help close qualified expansion opportunities. Maintain an active,



well-qualified pipeline of expansion opportunities and provide accurate account-level growth forecasts and revenue projections. Establish and maintain account plans, stakeholder maps, relationship goals, whitespace analyses and regular engagement cadences for each assigned client.

Lead periodic client reviews and executive business reviews covering outcomes, adoption, service performance, open priorities, risks, growth opportunities and forward plans. Monitor client health and satisfaction, identify relationship or delivery risks early and coordinate timely resolution with delivery, support, product and leadership teams. Support clients in maximizing the value and adoption of VeriPark solutions, including digital banking, CRM and related services.

Own renewal planning and contract discussions, working to protect recurring revenue while identifying appropriate opportunities to broaden the relationship. Maintain accurate client, renewal, relationship and opportunity information in VeriPark’s CRM, including activities, risks, commitments and forecasts. Collaborate with Microsoft sellers, technology specialists and industry teams when joint engagement will benefit the client relationship or a qualified expansion initiative.

Represent

VeriPark at relevant client meetings, industry events and conferences, with an emphasis on relationship development, client advocacy, account growth and market insight. At least 8 years of relevant experience in client relationship management, strategic account management, client success, consulting or enterprise technology within complex B2B environments. Proven experience managing and growing a portfolio of financial institution clients with a combined value of USD 5 million or more.

Demonstrated success growing revenue within existing enterprise accounts through cross-selling, upselling, executive relationship development and strategic account planning.



At least 4 years of experience working with mid-size banks and/or large credit unions and with applications or systems integration services related to CRM, loan origination, branch solutions or digital banking.

Experience leading client governance, executive business reviews, renewal discussions, opportunity development and cross-functional issue resolution. Commercial acumen, including experience with contracts, renewals, proposals, forecasting and complex account expansion initiatives. Comfort working with details related to finance, legal terms, product functionality, implementation and technology.

Excellent prioritization, organization and time-management skills across multiple client relationships. Willing and able to travel up to 50% within North America and internationally. Bachelor’s degree in business, engineering or a related field, or equivalent professional experience.

Remote

Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! (CAD 145,000 – 165,000 gross annually + sales bonus) Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Employee Wellbeing Program with Heltia or MantraCare Membership. webinars, and in-house training sessions.

Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events two times in a year. Be part of our Reward & Recognition Program, featuring exciting awards such as a One-Week Work & Travel Experience and other experience-based rewards.

About VeriPark: We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide. #

📌 Client Relationship And Growth Manager (Toronto)
🏢 VeriPark
📍 Toronto