An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery.With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges. We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands.

Canada

Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.

Position

SummaryThe Client Relations Manager is responsible for managing and strengthening relationships with key regional and national accounts within Canada Cartage’s transportation and dedicated fleet operations. Day-to-day client relationship management Service performance oversight Identifying organic growth opportunities within existing accounts This is a highly cooperative, client-facing role that works closely with Operations, Sales, and internal stakeholders to ensure service excellence and long-term partnership success. Travel required (primarily within GTA and nationally as needed)



What you will doClient Relationship Management Serve as primary point of contact for assigned client accounts Lead regular client meetings and performance reviews Ensure alignment between customer expectations and operational execution Monitor service KPIs and performance metrics Proactively identify service gaps and coordinate corrective actions Manage client concerns and support escalation resolution Support contract renewals and retention strategies Account Growth Support Identify additional service opportunities within existing accounts Partner with Sales and Director-level leadership on expansion initiatives Support pricing discussions and proposal development as required Work closely with Operations teams to drive service improvements Support process improvements to enhance client experience Reporting & Performance Tracking Track client performance metrics 7+ years of experience in transportation, logistics, dedicated fleet, or supply chain Background in account management, operations, or client services Experience managing mid-to-large customer accounts Strong understanding of operational service delivery Bachelor’s degree preferred; Relationship Management Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.

Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together. We give back to the communities in which we operate by volunteering and donating to local charities. Awarded as a Top Fleet Employer since 2015 by Trucking HR Canada We are determined in meeting the accessibility needs of persons with disabilities in a timely manner, through the implementation of the requirements of the ACA and its applicable regulations.

Before you start with us, we will conduct a criminal record check, verify your education, and check your references. Committed to employment equity, Canada Cartage Systems LP encourages applications from Aboriginal people, members of visible minority groups, and women. #

📌 Client Services Manager - Service Delivery (Winnipeg)
🏢 Canada Cartage Group
📍 Winnipeg