Shape contact centre modernization at Bell through cloud migration, process design, and client advisory expertise in a hybrid Canadian work arrangement.This Senior Business Consultant assignment supports enterprise-scale customers through operational and technological change. You will examine contact centre challenges, recommend practical solutions, and guide clients toward improved customer experiences. The work includes workforce management, quality assurance, performance reporting, organizational change, and people enablement.Key Responsibilities:

Lead or participate in client engagements and workshopsIdentify operational inefficiencies and improvement opportunitiesDesign processes, customer journeys, and strategic roadmapsAdvise on cloud migration and technology modernizationShare industry benchmarks and internal best practicesRequirements:

Seven to ten years of customer contact centre experienceUniversity degreeProven ability to lead client engagementsAnalytical, creative, and solution-oriented approachExperience preparing presentations, proposals, or reportsBring consultative leadership, transformation planning, and contact centre expertise to Bell Business Markets’ client mandates.

📌 Contact Centre Transformation Advisor Bell (Winnipeg)
🏢 Bell
📍 Winnipeg