Manage an assigned portfolio of customer accounts in accordance with established credit and collection procedures, with a focus on reducing outstanding balances, minimizing bad debt, and improving cash flow. Monitor overdue accounts and conduct consistent follow-ups, prioritizing collection efforts based on account status, payment history, and outstanding balances. Negotiate payment arrangements, monitor payment commitments, and address disputed balances or invalid claims to secure timely payment.
Identify accounts presenting potential credit risk and recommend appropriate next steps, including credit restrictions or escalation for further recovery action. Perform customer account reconciliations and investigate outstanding balances, unapplied cash, and credit adjustments. Maintain accurate and detailed records of collection activities, customer communications, payment commitments, and account disputes.
Coordinate with cash application and other finance functions to resolve payment allocation issues, outstanding deductions, and billing discrepancies.
Initiate requests for account adjustments, corrections, and supporting documentation as required.
Customer
Service & Internal Collaboration Respond to customer inquiries regarding account balances, invoices, payments, and outstanding issues in a timely and professional manner. Work with internal departments to investigate and resolve issues affecting payment processing and account status. Communicate payment terms, account procedures, and available billing or payment options to customers.
Develop and maintain skilled relationships with customers to encourage timely payments and support ongoing business relationships. Partner with sales and other internal stakeholders to resolve account disputes, address aging receivables, and improve collection outcomes. 5+ years of collection experience in a high-volume b2b environment ~ CCP designation or enrolment in the CCP program is an asset ~ Proficient in excel. (
📌 Credit and Collection Agent (Vaughan)
🏢 Vaco
📍 Vaughan