Support Toronto seniors through crisis counselling and risk assessment in WoodGreen's hybrid service at 815 Danforth Avenue, Toronto. Respond by telephone and web chat.

As a casual Crisis & Resource Counsellor, you will support Toronto Seniors Helpline callers and caregivers. The work includes screening, crisis de-escalation, short-term case management, referrals, and supportive counselling. You will collaborate with hospitals, primary care agents, and community providers.

Key Responsibilities

- Respond to telephone and web chat service requests
- Screen referrals using standardized assessment tools and protocols
- Assess risk and safety for callers and others
- Provide crisis de-escalation and supportive counselling




- Document cases and maintain accurate statistical data

Requirements:
- Bachelor's degree in Social Work or related discipline
- Registration with Ontario's social work regulatory body
- Experience supporting older adults and caregivers
- Two years' telephone counselling and crisis intervention experience
- Solid assessment, communication, and community resource knowledge

Apply crisis response, telephone counselling, and referral skills while supporting older adults through Toronto Seniors Helpline services.

📌 Crisis Counsellor Toronto Seniors Helpline
🏢 WoodGreen Community Services
📍 Toronto