Customer Experience Concierge /

Fredericton Toyota | Fredericton, New Brunswick

We're Looking for Someone Who Makes Every Customer Feel Like a VIP!

At Fredericton Toyota, we believe exceptional customer service is about more than simply meeting expectations. It's about exceeding them, creating memorable experiences, and making every customer feel genuinely valued.

We are looking for an enthusiastic, outgoing, and customer-focused individual to join our Service Department as a Customer Experience Concierge / White Glove Service Greeter.

This is not your typical customer service position. We are looking for someone who genuinely loves interacting with people, takes pride in the little details, and understands that even the smallest gestures can make a lasting impression.

Our goal is simple: Deliver a customer experience that is a cut above the rest.

Key Responsibilities:

Customer Greeting & First Impressions

- Provide a warm, friendly, and professional welcome to every customer entering our Service Department.
- Create a positive first impression by greeting customers promptly and making them feel appreciated.
- Assist customers with navigating the service process and direct them to the appropriate team members.
- Anticipate customer needs and proactively offer assistance without waiting to be asked.
- Perform vehicle walkaround and inspection prior to check in.

VIP Hospitality & Customer Care

- Offer customers complimentary coffee, beverages, and snacks while they wait for their vehicles.
- Ensure our customer lounge remains clean, comfortable, organized, and welcoming.
- Regularly check in with waiting customers to ensure they are comfortable and have everything they need.
- Look for creative and thoughtful ways to make each customer's visit more enjoyable.
- Deliver personalized attention that makes customers feel like valued guests rather than just another appointment.

Vehicle Valet & Customer Assistance

- Assist with the movement and parking of customer vehicles in a safe and professional manner.




- Help customers locate and retrieve their vehicles following service appointments.
- Assist customers with vehicle drop-offs and pickups to create a convenient, seamless experience.
- Provide additional assistance to customers with mobility challenges or other special requirements.
- Help ensure vehicles are presented professionally and ready for customer pickup.
- Clean snow off vehicles and warm them up for guests while they check out.
- Walk a customer to their car with an umbrella or pull their vehicle to the door.

Customer Communication & Service Updates

- Proactively communicate with Service Advisors and technicians to stay informed about the status of customer vehicles.
- Provide timely, accurate, and friendly updates to customers waiting for service.
- Ensure customers are never left wondering about the progress of their vehicle.
- Communicate delays or changes in expected completion times with empathy and professionalism.
- Act as a liaison between customers and the Service Department to ensure a smooth and transparent experience.

Going Above & Beyond

- Identify opportunities to surprise and delight customers through exceptional service.
- Take ownership of the customer experience and assist in resolving minor concerns before they become frustrations.
- Work closely with Service Advisors, technicians, and management to continuously improve the customer experience.
- Help foster a welcoming, positive, and customer-first atmosphere throughout the dealership.
- Treat every customer interaction as an prospect to build loyalty and lasting relationships.

What We're Looking For The ideal candidate is someone who:

- Loves people! You genuinely enjoy meeting new people, making conversation, and helping others.
- Has an outgoing,



approachable personality and a naturally positive attitude.
- Takes pride in providing outstanding hospitality and customer service.
- Is proactive, attentive, and willing to go the extra mile without being asked.
- Possesses excellent communication and interpersonal skills.
- Can comfortably manage multiple responsibilities in a quick-paced environment.
- Demonstrates professionalism, patience, and empathy in every interaction.
- Is dependable, organized, and detail-oriented.
- Works well independently and as part of a team.
- Holds a valid driver's license with a clean driving record.
- Has previous experience in hospitality, customer service, or automotive environments (considered an asset, but not required).
- Bilingual in both English and French is considered an asset but not required.

Why Join Fredericton Toyota?

At Fredericton Toyota, we recognize that our customers have choices when it comes to servicing their vehicles. What sets us apart isn't just the quality of our work — it's how we make people feel throughout their entire experience.

We are committed to building a service culture centered around unreasonable hospitality, communication, teamwork, and genuine customer care.

As our Customer Experience Concierge, you will play a key role in bringing that vision to life.

This is an prospect to make a real difference every single day by turning ordinary service visits into exceptional customer experiences.

Are You the Person We're Looking For?

If you're the type of person who remembers a customer's name, notices when someone needs assistance, and believes that no gesture is too small when it comes to making someone's day better, we want to hear from you!

Join Fredericton Toyota and help us redefine what exceptional automotive customer service looks like.

Pay: $18.50-$20.00 per hour

Expected hours: 45.0 per week

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Experience Concierge (Fredericton)
🏢 Fredericton Toyota
📍 Fredericton