End DateThursday 10 December 2026Salary Range£61,344 - £68,160We support flexible working – click here for more information on flexible working optionsFlexible Working OptionsFlexibility in when hours are worked, Hybrid Working, Job Share, Reduced HoursJob Description SummaryJob DescriptionTitle : Customer Propositions Manager (12-month FTC)Salary: £Bristol, Edinburgh, Leeds, Halifax, Manchester or BirminghamHours: Full-time, 35 hours per weekWorking pattern: Hybrid, spending at least two days per week, or 40% of your time, at one of our office sites.About this opportunityWe’re looking for a Customer Propositions Manager to join our Consumer Segment Function. You’ll help shape proposition strategy, identify the strongest opportunities and work hands‑on with teams to deliver customer and commercial results.Using customer insight, market evidence and financial data, you’ll decide where to focus, build business cases and develop propositions that meet customer needs and create business value.Working across product, digital, data, marketing, servicing, finance and risk, you’ll turn priorities into delivery plans, resolve challenges and keep progress on track. You’ll measure results and improve propositions, balancing customer value, commercial returns and practical delivery.What you’ll be doingExplore unmet customer needs and changes in behaviour to inform future priorities.Set out proposition concepts, expected benefits, costs and trade-offs to support investment decisions.Organise testing and gather customer feedback before and after launch.Give senior stakeholders concise updates on progress, risks and decisions required.Embed accessibility, support for vulnerable customers, inclusion,



customer permissions and appropriate risk controls throughout the work.Experience developing and delivering customer propositions or improving customer experiences, with evidence of the results achieved.Commercial thinking: The ability to understand what drives performance, assess different options and make explicit recommendations.Confidence with data: Experience analysing customer and commercial information and using your findings to make decisions.The ability to manage competing priorities, dependencies and challenges and keep work progressing.Experience bringing different teams together and building support for a shared goal.The ability to simplify complex information, explain different options and support effective decision-making.Customer focus: An understanding of how to balance good customer outcomes with appropriate governance, risk and controls.Launching propositions or improving customer experiences.Assessing commercial potential or supporting investment decisions.Working with analytics, digital, technology or operational teams.Testing changes, measuring performance and using the results to make improvements.About working for usOur ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities.





We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package and introduce a dedicated Working with Cancer Initiative.We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.A generous pension contribution of up to 15%An annual performance-related bonusShare schemes, including free sharesBenefits you can adapt to your lifestyle, such as discounted shopping30 days’ holiday, plus bank holidaysA range of wellbeing initiatives and generous parental leave policiesIf you’re motivated by understanding customers, shaping propositions and turning opportunities into results, we’d love to hear from you.

Lloyds Banking

Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. We keep your data safe. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.

Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #

📌 Customer Propositions Manager (Winnipeg)
🏢 Lloyds Banking Group
📍 Winnipeg