Lead customer protection operations across the Greater Toronto Area, using crisis management and frontline leadership in rotating shifts. Guide services supporting GO Transit and UP Express passengers.

Metrolinx seeks a Manager, Customer Protection to oversee Customer Protection Services operations and customer service delivery. Acting as Duty Manager, you will provide operational advice across a 24/7/365 network. The work covers revenue protection, bylaw enforcement, safety patrols, fare inspections, and emergency response.

Key Responsibilities

Oversee rotating Customer Protection Operations teams across transit lines

Execute customer and revenue protection strategies for GO Transit and UP Express

Provide onsite leadership to Officers and Station Safety Ambassadors

Manage service disruptions, emergencies,



and incident responses

Direct fare inspection, enforcement, and customer service programs

Requirements

Degree or equivalent education, training, and experience

Progressive operational planning, crisis management, and supervisory experience

Leadership experience inspiring teams and setting clear expectations

Experience with unionized employees and collective agreement application

Valid Ontario Class G licence and required security clearances

Apply customer protection leadership, crisis management, and operational planning expertise across Metrolinx’s regional transit system.

📌 Customer Protection Operations Manager (Winnipeg)
🏢 MX Career Site
📍 Winnipeg