We are seeking a proactive, detail-oriented and customer-focused Customer Service Advisor to support our growing operations in Regina and the surrounding area. Serving homeowners, builders, contractors and commercial clients, this role acts as the primary point of contact for service inquiries, product selection and technician coordination. You will ensure a seamless experience from initial inquiry through project completion by providing expert advice, clear communication and outstanding service support.

Key Responsibilities

- Customer Inquiry &
- Advisory: Respond promptly to incoming residential and commercial inquiries via phone, email and in-person; assess customer needs and guide them toward the right garage door products, accessories and maintenance solutions.

- Service &

- Order Coordination: Assist clients with order entry, service scheduling, quotation updates, product availability, lead-time tracking and installation requirements.

- Technical Guidance &

- Consultations: Assist customers in understanding technical options, measurements and product specifications to ensure accurate order details and optimal functionality.

- Cross-Department Collaboration: Work closely with technicians, warehouse staff and internal teams to coordinate scheduling, parts fulfillment, and project handoffs smoothly.

- Issue Resolution: Handle customer feedback,



service requests and warranty inquiries with empathy, professionalism, and prompt problem-solving.

- Account Maintenance: Maintain organized customer records, order files and communication logs within our customer management system.

- Client Relationship Support: Build ongoing trust and rapport with homeowners, contractors and commercial partners by providing reliable, high-touch follow-up and service excellence.

Qualifications

- Experience: Proven experience in customer service, service coordination, client support or a front-line advisor role.

- Communication &
- Support: Exceptional interpersonal, written and verbal communication skills with a strong dedication to resolving customer issues.

- Organization &

- Detail: Strong multitasking and organizational abilities with high attention to detail in handling orders, schedules and quotes.

- Technical Aptitude: Comfortable learning product catalogs, basic technical specs and software systems (Microsoft Office Suite and CRM/ERP systems).

- Driver’s License: Valid driver’s license (for occasional local site visits or customer check-ins if required).

- Industry Assets: Experience in overhead doors, building supplies, hardware or general construction service environments is a solid asset.

Pay: From $55,000.00 per year

Work Location: In person

📌 Customer Service Advisor, Overhead & Garage Door Solutions (Regina)
🏢 Queen City Garage Doors
📍 Regina