Customer service expertise meets account support at McDougall Energy's Sault Ste Marie Head Office. Handle inquiries accurately across multiple customer channels.

As Account

Manager, Customer Excellence, you will support residential, commercial, retail, reseller, and internal scenarios. You will answer, triage, resolve, document, and escalate routine inquiries using approved playbooks. The work requires explicit communication, careful listening, Dialpad, CRM, and related tools. You will also coordinate with cross-functional departments when issues need another owner.

Key Responsibilities: Serve as first contact for high-volume inbound customer inquiries Resolve routine questions at first contact when authorized Document interactions, call types, outcomes,



and follow-up commitments Route inquiries requiring another functional owner Follow scripts, escalation rules, and documentation standards Requirements: One to three years of direct customer service experience High school completion required Listen carefully, de-escalate concerns, and communicate clearly Use Microsoft Office, CRM software, shared inboxes, and ERP systems Accurately manage multiple inquiries and follow work instructions Bring customer care, CRM documentation, and sound judgment to McDougall Energy's Account Manager, Customer Excellence position in Sault Ste Marie.

📌 Customer Service Account Manager (Sault Ste. Marie)
🏢 McDougall Energy
📍 Sault Ste. Marie