Manage customer orders and shipment updates at Westlake using JDE, supply chain coordination, and accurate documentation. Support customers through clear communication.

This Associate Customer Service position handles orders received by phone, fax, EDI, and mail. You will process sales orders, respond to shipment inquiries, and maintain customer files. The work involves pricing, delivery terms, returns, order status, and SOX compliance. You will collaborate with Sales Representatives and internal departments.

Key Responsibilities

- Input sales orders accurately into JDE
- Track shipments, shortages, overages, and late deliveries
- Communicate order changes and delivery schedules proactively
- Maintain customer files and SOX documentation




- Coordinate returns, invoice adjustments, and sample requests

Requirements:
- Five to seven years of Inside Sales or Customer Service experience
- Manufacturing environment experience preferred
- Post-secondary business management education preferred
- Experience with JDE or another mainline ERP
- Robust customer communication and documentation skills

Apply your JDE, order management, and customer service experience while supporting Westlake customers and internal supply chain teams.

📌 Customer Service Order Management Specialist (Vaughan)
🏢 Westlake Pipe u0026 Fittings
📍 Vaughan