Customer Service Representative

We are looking for an organized, personable Customer Service Representative to support our retail customers and wholesale partners. This position combines customer service, eCommerce order support, and hands-on warehouse responsibilities, helping ensure customers receive timely assistance and accurate orders.

Key Responsibilities

- Respond to inbound customer inquiries about purchases, order status, returns, and warranty claims.
- Answer product-related questions and help customers understand product features and options. Product training will be provided.
- Coordinate returns and warranty claims from initial inquiry through resolution, maintaining accurate records and keeping customers informed.
- Work with wholesale suppliers and B2B partners to resolve warranty claims, returns, product questions, and related service requests.
- Use our eCommerce platform to review, confirm, update, and help fulfill customer orders.
- Receive, inspect, organize, and process physical product returns and warranty items.
- Pick, pack, and prepare small to medium-sized consumer orders for shipment from our on-site warehouse.
- Maintain an organized work area and follow safe product-handling practices.

Qualifications and Skills





- Ability to communicate clearly in English, both verbally and in writing, is required.
- Ability to speak, read, and write French is not required but is considered an asset.
- Strong communication skills and a friendly, qualified approach to customer service.
- Ability to solve problems, manage customer concerns, and follow through on outstanding tasks.
- Strong organizational skills and attention to detail.
- Comfortable using computers and learning eCommerce, order management, and shipping systems.
- Ability to manage multiple priorities and work both independently and with a team.
- Previous experience in customer service, retail, eCommerce, or order fulfillment is an asset.

Physical Requirements and Work Environment

This is an on-site position with moderate physical demands. In addition to computer-based customer service work, the role requires regular movement within the warehouse, standing, bending, lifting and carrying products and packages, and packing orders for shipment.

Pay: $20.00-$22.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Casual dress
- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Customer Service Representative (Windsor)
🏢 JRC
📍 Windsor