Job Summary

As a Customer Service Representative, you’ll support customers by answering questions, explaining options, and helping resolve concerns. You’ll communicate clearly, maintain accurate records, and contribute to a helpful, consistent customer experience.

Responsibilities

- Respond to customer inquiries with patience, professional phone etiquette, and clear communication in English; assist in Spanish when able.
- Enter customer information accurately, document interactions, and review details to identify issues or appropriate next steps.
- Explain relevant products or services, recognize customer needs, and support sales through appropriate recommendations and upselling.
- Coordinate with colleagues to share useful updates and help resolve customer concerns. Your impact: clear, accurate support helps customers move forward and gives colleagues reliable information.
- Working alone in store for full shifts.




- Responsible for opening and closing store.

Qualifications

Required: Clear communication, patience, accurate data entry, basic computer skills, and the ability to listen, analyze customer needs, and maintain dependable records. Professional customer service and phone etiquette are significant to providing respectful, useful assistance.

Preferred: Previous customer service experience, bilingual or multilingual communication, and English-Spanish language skills are valuable. Familiarity with sales conversations and thoughtful upselling can help you connect customers with relevant options while keeping their needs at the center of each interaction.

Pay: From $17.95 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Flexible schedule

Work Location: In person

📌 Customer Service Representative (Kitchener)
🏢 Savour The Vapour
📍 Kitchener