Develop customer service talent onsite with Grainger in Windsor or Leamington, combining coaching, communication, and change leadership. Strengthen engagement and service capability.

As Inside Customer Service Representative Manager, you will create an environment where employees are engaged, empowered, and committed. You will lead recruitment, onboarding, coaching, recognition, and performance discussions. The position also builds internal partnerships and encourages feedback while supporting WFS Ltd. customer service strategy.

Key Responsibilities

Coach Customer Service team members using available resources

Set, monitor, and execute performance expectations and goals

Lead recruitment, selection, onboarding, coaching, and recognition





Maintain consistent communication across the team

Build solid internal and external partnerships

Requirements

Customer service or leadership experience meeting role requirements

Ability to implement initiatives and manage projects

Ability to work with cross-functional work groups

Excellent written and verbal communication skills

Technology and software application competency, including S2K and CRM

Apply your coaching, communication, and change leadership skills while developing high-quality customer service teams for Grainger.

📌 Customer Service Team Development Manager (Winnipeg)
🏢 Grainger
📍 Winnipeg