This employer is a remote-first technology company providing software solutions for the short-term rental industry. They are seeking a commercially driven professional to join their team as a Customer Success Manager to help drive business growth and product adoption.

The Role

- Own and achieve quarterly revenue targets through subscription upgrades, feature adoption, and the introduction of additional products and services.
- Utilize a consultative approach to understand customer business goals and identify opportunities to improve their operational efficiency and revenue.
- Proactively engage with customers through scheduled meetings, workshops, and personalized outreach to demonstrate product value.
- Manage a personal sales pipeline, maintain accurate CRM records, and provide regular performance forecasting.
- Collaborate with internal product and support teams to relay customer feedback and advocate for user needs.

What You'll Need

- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role,



ideally within a SaaS environment.
- A proven track record of managing revenue quotas and consistently meeting or exceeding performance targets.
- Strong consultative selling skills with the ability to handle objections, present value, and guide customers toward purchase decisions.
- Excellent communication skills, with the ability to lead engaging presentations and simplify complex technical concepts.

What's On Offer

- Market-competitive salary ranging from USD $66,385.10 to USD $106,700.00 per year, depending on employment status and location, plus an uncapped quarterly performance bonus.
- Eligibility for company equity grants and performance-based share units tied to business outcomes.
- 35 days of time off per year and comprehensive parental leave.
- Access to healthcare benefits, retirement savings plans, and mental health support resources.

Apply via Haystack today!

📌 Customer Success Manager (Canada)
🏢 Haystack
📍 Canada