Own merchant and enterprise relationships at Burq using customer success expertise, AI tools, and logistics knowledge in a fully remote role.As Customer Success Manager, you will manage post-sale relationships from onboarding through renewal and growth. You will advise customers, champion their needs internally, and keep accounts healthy. The work combines account management, adoption, retention, expansion, and technical integrations.Key Responsibilities:
Onboard and launch merchant and enterprise customersMonitor usage data, account health, churn risk, and retentionRun regular check-ins and quarterly business reviewsCoordinate with supply, support, sales, product, and leadershipOwn ARR, churn, and NPS reportingRequirements:
Three to five or more years managing complex accountsExperience in logistics, delivery, supply chain, or carrier operationsComfort with APIs and technical integrationsProven onboarding, adoption, retention, and expansion resultsDaily fluency using AI tools such as Claude or ChatGPTBring logistics experience, technical fluency, and AI-enabled customer leadership to Burq's merchant and enterprise accounts remotely.
📌 Customer Success Manager Logistics (Winnipeg)
🏢 Burq
📍 Winnipeg